National Privacy Commission

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    Date: 2023-10-06 14:05:37.118016

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    Date: 2023-10-16 10:32:20.291331

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Quickla and other lending apps compromising my data privacy

Requested from NPC by E. Rago at 02:05 PM on Oct 06, 2023.
Purpose: A lending app who keeps texting me irrelevant text massages containing some loan offers.
Date of Coverage: 10/03/2023 - 10/06/2023
Tracking no: #NPC-785401897572

Rago 02:05 PM, Oct 06, 2023 

Quickla has offered me cash loan, they gave me P2400 as an initial offer,  I was forced to give my personal data like government IDs and other yet it don't really matter as long as it will not compromise data privacy. After my loan was approved, they had disbursed P1700 only, the interest/service fee is way too higher, so I tried to cancel the transaction. The only way for me to cancel the app is to repay the loan with the service fee. I didn't accept it. I chatted their online FB page, they gave me instructions and I had followed it to cancel my loan transaction with them, refund was done yet


Dear Earl Vincent Rago,

Greetings from the National Privacy Commission (NPC)!

Thank you for your request dated 06 October 2023 at 02:05 P.M. under Executive Order No. 2, s. 2016, on Freedom of Information (FOI) in the Executive Branch.

Your request

You want to report an online lending app named Quickla for alledly compromising your data privacy.

Response to your request

While we aim to provide information whenever possible, in this instance, your inquiry is not a valid FOI request but a complaint to which the filing should follow the process provided under the NPC Citizen’s Charter.

Executive Order No. 2, s. 2016, provides for the guidelines on full public disclosure and transparency in the public service which covers only access to information, official records, public records, and to documents and papers pertaining to official acts, transactions or decisions, as well as to government research data used as basis for policy development.

In this regard, complaints and request for clarification on data privacy violations should follow the guidelines provided for in the Citizen’s Charter of our agency, which you may access through this link: https://www.privacy.gov.ph/citizens-charter/filing-a-complaint/

Your right to request a review

If you are unhappy with this response to your FOI request, you may ask us to carry out an internal review of the response by writing to Privacy Commissioner and Chairman Atty. John Henry D. Naga at info@privacy.gov.ph. Your review request should explain why you are dissatisfied with this response and should be made within 15 calendar days from the date you received this letter. We will complete the review and tell you about the result within 30 calendar days from the date we receive your review request.

Thank you.

Respectfully,
https://www.foi.gov.ph/help
FOI Officer

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