National Privacy Commission

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    Date: 2022-07-14 20:07:05.143660

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    Date: 2022-08-08 10:31:46.290552

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Harassment and threatening on social media, text messages and calls by Ipeso Online Loan App

Requested from NPC by R. Garcia at 08:07 PM on Jul 14, 2022.
Purpose: Revoke of licenses/registration and file a case under Philippine Law due to harassment and threats
Date of Coverage: 06/17/2022 - 07/14/2022
Tracking no: #NPC-799591162925

Garcia 08:07 PM, Jul 14, 2022 

Hi, I would like to report Ipesos online loan app for harassing and threatening me on social media, text messages and calls. I want for their license/registration under SEC (if there is) to be revoke and file a case against them for harassing and threatening me to pay even if I am still within the said days on the agreement and even if I was communicating with them. It is affecting my mental health, my job and everyday life because it's stressing me out how they threatening me telling me they will come to our place and force me to pay immediately or else they will take my personal property.


Dear Ronaliza Garcia,

Greetings!

Thank you for your request dated Jul 14, 2022 08:07:05 PM under Executive Order No. 2 (s. 2016) on Freedom of Information in the Executive Branch.

Your request

You seek help due to alleged harassment of an online lending app.

Response to your request

While we aim to provide information whenever possible, in this instance, your inquiry is not a valid FOI request. Complaints and request for clarification on data privacy or data protection should be responded to through email reply. 

Nonetheless, to assist you with your concern, we have forwarded your inquiry, name, and email address to our Public Information and Assistance Division (info@privacy.gov.ph) for the drafting of response.

You may expect our written response within 3-7 working days. However, if the concerned office determines that this may be a subject of an advisory opinion, the same will be released to you not later than 20 working days, unless the complexity and novelty of the subject matter require a longer period of time for further evaluation. 

Your right to request a review

If you are unhappy with this response to your FOI request, you may ask us to carry out an internal review of the response by writing to Privacy Commissioner and Chairman John Henry Du Naga at info@privacy.gov.ph. Your review request should explain why you are dissatisfied with this response and should be made within 15 calendar days from the date you received this letter. We will complete the review and tell you the result within 30 calendar days from the date we receive your review request. 

Thank you.

Respectfully,
https://www.foi.gov.ph/help
FOI Officer

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