National Privacy Commission

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    Date: 2022-10-24 21:18:00.354841

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    Date: 2022-12-14 10:08:26.880759

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Harassing from Online Lending company

Requested from NPC by M. Villaflor at 09:18 PM on Oct 24, 2022.
Purpose: Sana po mabigyan ng Action itong concern ko hindi lng po ito sakin ganun nadin sa iba.
Date of Coverage: 10/21/2022 - 10/24/2022
Tracking no: #NPC-943955268843

Villaflor 09:18 PM, Oct 24, 2022 

Online lending Caller/agent were Harassing my contacts in phone book to my lost phone..nagmumura po sila hindi po sila nagpapakilala galit na po agad ang bungad nila. Namali mali rin po sila sa nasasabing lending company nila. Ang namemention pong company Happy pera, Madaloan, Peso Buffet, 24H peso at Moca moca. Ang concern ko lang po baka ikalat pa nila ang information ko. Nandadamay po sila at nang iistorbo sa mga taong hindi naman involved po. Dapat po gawin nila ang tamang paraan katulad ng patakaran sa bank, notice at pagblocklist sa nagloan para madala hindi yung trauma ang binibigay.


Dear Ma. Jen-jen Villaflor,

Greetings!

Thank you for your request dated Oct 24, 2022 09:18:00 PM under Executive Order No. 2 (s. 2016) on Freedom of Information in the Executive Branch.

Your request

You seek help due to the unauthorized access and alleged harassment of your contacts by an online lending app.

Response to your request

While we aim to provide information whenever possible, in this instance, your inquiry is not a valid FOI request but a complaint to which the filing should follow our process under the NPC citizen’s charter.

Under Executive Order No. 2, s. 2016, it provides for the guidelines on full public disclosure and transparency in the public service which covers only access to information, official records, public records, and to documents and papers pertaining to official acts, transactions or decisions, as well as to government research data used as basis for policy development.

In this regard, complaints and request for clarification on data privacy violation should follow the guidelines provided in the citizen’s charter of our agency, which you may access here: https://www.privacy.gov.ph/citizens-charter/filing-a-complaint/

Nonetheless, to assist you with your concern, we have forwarded your inquiry, name, and email address to our Public Information and Assistance Division (info@privacy.gov.ph) for the drafting of an appropriate response.

You may expect our written response within 3-7 working days. However, if the concerned office determines that this may be a subject of an advisory opinion, the same will be released to you not later than 20 working days, unless the complexity and novelty of the subject matter require a longer period of time for further evaluation. 

Your right to request a review

If you are unhappy with this response to your FOI request, you may ask us to carry out an internal review of the response by writing to Privacy Commissioner and Chairman Atty. John Henry D. Naga at info@privacy.gov.ph. Your review request should explain why you are dissatisfied with this response and should be made within 15 calendar days from the date you received this letter. We will complete the review and tell you about the result within 30 calendar days from the date we receive your review request. 

Thank you.

Respectfully,
https://www.foi.gov.ph/help
FOI Officer

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