National Privacy Commission

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  • REQUEST SUBMITTED

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    Date: 2022-05-05 04:29:04.400335

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    Date: 2022-05-23 09:38:07.739240

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Harassment of FastCash, Snapera, CashBee, OurCash, OPeso on personal contacts and me.

Requested from NPC by A. de Vera at 04:29 AM on May 05, 2022.
Purpose: Closure of online loan apps and further investigation
Date of Coverage: 04/01/2022 - 05/05/2022
Tracking no: #NPC-965112661573

de Vera 04:29 AM, May 05, 2022 

I placed a loan on these apps early this year but I am already fully paid. Now I receive consistent harassment from them and my contacts as well. They insist I have not paid my loans. Especially FastCash where they call 20 times a day. I had to block all incoming unknown numbers on my personal phone number because of their persistent harassment which does not have any basis at all. Cashbee surprisingly got my contacts and I want them to stop harassing my contacts for promotions and for insisting on getting another loan. I no longer have obligations with these lending companies.


Dear April Luz de Vera,

Greetings!

Thank you for your request dated May 05, 2022 04:29:04 AM under Executive Order No. 2 (s. 2016) on Freedom of Information in the Executive Branch.

Your request

You seek help due to alleged harassment, and unauthorized access of various online lending apps.

Response to your request

While we aim to provide information whenever possible, in this instance, your inquiry is not a valid FOI request. Complaints and request for clarification on data privacy or data protection should be responded to through email reply. 

Nonetheless, to assist you with your concern, we have forwarded your inquiry, name, and email address to our Public Information and Assistance Division (info@privacy.gov.ph) for the drafting of response.

You may expect our written response within 3-7 working days. However, if the concerned office determines that this may be a subject of an advisory opinion, the same will be released to you not later than 20 working days, unless the complexity and novelty of the subject matter require a longer period of time for further evaluation. 

Your right to request a review

If you are unhappy with this response to your FOI request, you may ask us to carry out an internal review of the response by writing to Privacy Commissioner and Chairman John Henry Du Naga at info@privacy.gov.ph. Your review request should explain why you are dissatisfied with this response and should be made within 15 calendar days from the date you received this letter. We will complete the review and tell you the result within 30 calendar days from the date we receive your review request. 

Thank you.

Respectfully,
https://www.foi.gov.ph/help
FOI Officer

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