National Privacy Commission

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    Date: 2022-02-07 18:25:07.187130

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    Date: 2022-03-04 18:33:27.550642

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OLA abusive and harassment

Requested from NPC by E. Santos at 06:25 PM on Feb 07, 2022.
Purpose: Complaint on their procedure
Date of Coverage: 01/31/2022 - 02/07/2022
Tracking no: #NPC-136467879598

Santos 06:25 PM, Feb 07, 2022 

Hi, just trying to find out what to do on this case. It's an online lending website...due to financial crisis nangautang po ako..unfortunately nag close na po ung work ko so unemployed ako and i can't pay as of the moment yung dues ko..nagexplain naman po ako sa kanila however everyday i've been receiving harsh messages from them..nakaka depress lang kasi never kong naexperience ung ganitong situation. please help po and need your advise. I have proof po ng mga messages nila sken..thank you


Dear Edmar Santos,

Greetings!

Thank you for your request dated Feb 07, 2022 06:25:07 PM under Executive Order No. 2 (s. 2016) on Freedom of Information in the Executive Branch.

Your request

You asked for OLA abusive and harassment.

Response to your request

While our aim is to provide information whenever possible, in this instance your inquiry is not a valid FOI request. Complaints and request for clarification on data privacy or data protection should be responded through email reply. 

Nonetheless, to assist you with your concern, we have forwarded your inquiry, name, and email address to our Public Information and Assistance Division (info@privacy.gov.ph) for drafting of response.

You may expect our written response within 3-7 working days. However, if the concerned office determined that this may be a subject of an advisory opinion, the same will be release to you not later than 20 working days, unless the complexity and novelty of the subject matter requires a longer period of time for further evaluation. 

Your right to request a review

If you are unhappy with this response to your FOI request, you may ask us to carry out an internal review of the response, by writing to Privacy Commissioner and Chairman John Henry Du Naga at info@privacy.gov.ph. Your review request should explain why you are dissatisfied with this response and should be made within 15 calendar days from the date when you received this letter. We will complete the review and tell you the result, within 30 calendar days from the date when we receive your review request. 

Thank you.

Respectfully,
https://updateprogram11262018-dot-efoi-ph.appspot.com/help
FOI Officer

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