National Privacy Commission

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    Date: 2021-10-13 14:31:58.392050

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    Date: 2021-10-18 08:51:05.311219

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Online loan agents invades privacy by calling the agency where the employee is working

Requested from NPC by C. Mendez at 02:31 PM on Oct 13, 2021.
Purpose: Personal information privacy and fair collection process
Date of Coverage: 10/13/2021 - 10/13/2021
Tracking no: #NPC-189373642762

Mendez 02:31 PM, Oct 13, 2021 

Magagadang araw po. Nais ko pong dumulog sa inyng taggapan dahil po sa ginagawang pang haharas at pagpapahiya ng mga agent ng online loan sa mga taong ngkakautang dito. Ngmumura at nagbibigay po eto ng death threats at pinapahiya nto ang tao na sinisingil nila. Kahit sinu2 sa opisina  ang tinatawagan pra naningil at nkapangpahiya ang mga taong eto. Labag po eto sa data priavcy act bilang tao. Bagamat meron man utang eh hindi po cguro karaptdapat na pahiyain ang tao na hindi pa nkapagbayad dahil eto ky nka quarantine at may sakit. Salamat po. Sana ay matulongan po ninyo ako.


October 18, 2021

Dear Che Mendez,

Greetings!

Thank you for your request dated Oct 13, 2021 02:31:58 PM under Executive Order No. 2 (s. 2016) on Freedom of Information in the Executive Branch.

Your request

You asked for Online Lending Harrassment.

Response to your request

While our aim is to provide information whenever possible, in this instance your inquiry is not a valid FOI request. Complaints and request for clarification on data privacy or data protection should be responded through email reply. 

Nonetheless, to assist you with your concern, we have forwarded your inquiry, name, and email address to our Public Information and Assistance Division (info@privacy.gov.ph) for drafting of response.

You may expect our written response within 3-7 working days. However, if the concerned office determined that this may be a subject of an advisory opinion, the same will be release to you not later than 20 working days, unless the complexity and novelty of the subject matter requires a longer period of time for further evaluation. 

Your right to request a review

If you are unhappy with this response to your FOI request, you may ask us to carry out an internal review of the response, by writing to Privacy Commissioner and Chairman Raymund E. Liboro at info@privacy.gov.ph. Your review request should explain why you are dissatisfied with this response, and should be made within 15 calendar days from the date when you received this letter. We will complete the review and tell you the result, within 30 calendar days from the date when we receive your review request. 

Thank you.

Respectfully,
https://zcwdv520190208-dot-efoi-ph.appspot.com/help
FOI Officer

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