National Privacy Commission

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  • REQUEST SUBMITTED

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    Date: 2022-01-14 15:53:00.265059

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  • REQUEST DENIED

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    Date: 2022-01-21 18:42:25.373115

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EPerash charging interest for the money I did not use

Requested from NPC by E. Gabaldon at 03:53 PM on Jan 14, 2022.
Purpose: To file case against Eperash in order to stop them from taking advantage to people
Date of Coverage: 01/14/2022 - 01/14/2022
Tracking no: #NPC-246521911584

Gabaldon 03:53 PM, Jan 14, 2022 

This is my second time to request hope you’ll notice it. Eperash doesn’t stop sending me text messages, emails and even calling to threaten me because of money I did not use, in the first place I requested to cancel it the very day I applied to their company via mobile app for a loan. And since there is no cancel option in their app, I sent them email with details and everything informing them that I want to cancel my application and yet they still disbursed it so I sent it back to them the very same day. They still want me to pay interest.


January 21, 2022

Dear Eloisa Gabaldon,

Greetings!

Thank you for your request dated Jan 14, 2022 03:53:00 PM under Executive Order No. 2 (s. 2016) on Freedom of Information in the Executive Branch.

Your request

You asked for EPerash charging interest for the money I did not use.

Response to your request

While our aim is to provide information whenever possible, in this instance your inquiry is not a valid FOI request. Complaints and request for clarification on data privacy or data protection should be responded through email reply.

Nonetheless, to assist you with your concern, we have forwarded your inquiry, name, and email address to our Public Information and Assistance Division (info@privacy.gov.ph) for drafting of response.

You may expect our written response within 3-7 working days. However, if the concerned office determined that this may be a subject of an advisory opinion, the same will be release to you not later than 20 working days, unless the complexity and novelty of the subject matter requires a longer period of time for further evaluation.

For other assistance you may review the FAQ section of the eFOI site: https://zcwdv320190208-dot-efoi-ph.appspot.com/help.

Your right to request a review

If you are unhappy with this response to your FOI request, you may ask us to carry out an internal review of the response, by writing to Privacy Commissioner and Chairman John Henry D. Naga at info@privacy.gov.ph. Your review request should explain why you are dissatisfied with this response, and should be made within 15 calendar days from the date when you received this letter. We will complete the review and tell you the result, within 30 calendar days from the date when we receive your review request.

Thank you.

Respectfully,
https://pcoomaster11222017130000-dot-efoi-ph.appspot.com/help
FOI Officer

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