National Privacy Commission

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    Date: 2022-03-24 15:27:06.291583

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    Date: 2022-04-25 11:03:04.995336

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Online Lending Harassment and Intimidation

Requested from NPC by M. Larin at 03:27 PM on Mar 24, 2022.
Purpose: To report abuse of information and harassment of agents including profane language in the texts
Date of Coverage: 03/01/2022 - 03/24/2022
Tracking no: #NPC-353371421911

Larin 03:27 PM, Mar 24, 2022 

Hello, I would like to file a complaint for review regarding an Online Lending app called Happy Pera

I tried getting a loan from this app and even before my deadline, they are threatening me thru text messages saying that I need to pay my loan or else they will post me in social media pages as a scammer.

Also, they even told me thru text messages that they will be contacting my facebook friends regarding my loan payment.

I know that they lend me money but this is too much. The representatives even called me names like "Gago" "Scammer" "Kawawa" etc.


Dear Marlou Larin,

Greetings!

Thank you for your request dated Mar 24, 2022 03:27:06 PM under Executive Order No. 2 (s. 2016) on Freedom of Information in the Executive Branch.

Your request

You asked for Online Lending Harassment and Intimidation.

Response to your request

While we aim to provide information whenever possible, in this instance, your inquiry is not a valid FOI request. Complaints and requests for clarification on data privacy or data protection should be responded to through email reply. 

Nonetheless, to assist you with your concern, we have forwarded your inquiry, name, and email address to our Public Information and Assistance Division (info@privacy.gov.ph) for the drafting of response.

You may expect our written response within 3-7 working days. However, if the concerned office determines that this may be a subject of an advisory opinion, the same will be released to you not later than 20 working days, unless the complexity and novelty of the subject matter require a longer period of time for further evaluation. 

Your right to request a review

If you are unhappy with this response to your FOI request, you may ask us to carry out an internal review of the response by writing to Privacy Commissioner and Chairman John Henry Du Naga at info@privacy.gov.ph. Your review request should explain why you are dissatisfied with this response and should be made within 15 calendar days from the date you received this letter. We will complete the review and tell you the result within 30 calendar days from the date we receive your review request. 

Thank you.

Respectfully,
https://www.foi.gov.ph/help
FOI Officer

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