National Telecommunications Commission

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    Date: 2024-01-30 23:03:35.309508

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    Date: 2024-01-31 16:22:18.850430

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Mobile Number Portability

Requested from NTC by A. Francisco at 11:03 PM on Jan 30, 2024.
Purpose: Complaint
Date of Coverage: 01/01/2019 - 01/30/2024
Tracking no: #NTC-463949271577

Francisco 11:03 PM, Jan 30, 2024 

Good day!

I would like to request for the legal basis where it says that a SIM card must be "ACTIVE" for it to be transferred to another network.

I have a recently expired SIM. The network has rejected my request for the Unique Subscriber Code. However, I can't see the legal basis for this. I think there's no such requirement that a SIM card must be "active" for it to be used in the Mobile Number Portability process. Could you please verify and send me the reference for this? 

Thank you.

Daquioag 04:22 PM, Jan 31, 2024 

January 31, 2024

Dear Citizen,

Greetings!

Thank you for your request dated Jan 30, 2024 under Executive Order No. 2 (s. 2016) on Freedom of Information in the Executive Branch, for Mobile Number Portability.

We accepted your request on Jan 31, 2024 and we will forward to the FOI Decision Maker for his instruction to the concerned Operating Unit to for their appropriate response to your request if it is valid. We will send you their response on or before Feb 20, 2024 11:03:35 PM, in accordance with the Executive Order's implementing rules and regulations.

Should you have any questions regarding your request, kindly contact me using the reply function on the eFOI portal at https://www.foi.gov.ph/requests/aglzfmVmb2ktcGhyHQsSB0NvbnRlbnQiEE5UQy00NjM5NDkyNzE1NzcM, for request with ticket number #NTC-463949271577.

Thank you.

Respectfully,

Divina Daquioag
FOI Officer

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