National Telecommunications Commission

Browse over 10134 requests from this government agency

Go Back

  • REQUEST SUBMITTED

    You have submitted an FOI request

    Date: 2023-05-09 10:56:26.630926

  • PROCESSING REQUEST

    Your request is already in review

  • REQUEST DENIED

    Your request was denied

    Date: 2023-05-10 10:24:40.800402

  • 4

    RATE YOUR REQUEST

    How was your request?

Gcash Complain

Requested from NTC by J. Tolentino at 10:56 AM on May 09, 2023.
Purpose: Seeking help and assistant
Date of Coverage: 03/01/2023 - 05/09/2023
Tracking no: #NTC-484945095922

Tolentino 10:56 AM, May 09, 2023 

I would like to report Gcash, becuase we're alsot 40 person already scam on this application and almost 1M+ already got by the scammer or the Gcash. We dont know what to do we make a GC about it and every day new member are b added on the GC becuase they also scam by using Gcash. we don't know what to do becaus we already raise this to BSP but still no further feedback or their information given to us. we also wanted to raise it to tulfo but we dont have the time and effort to visit cause we're all employees. hope you can help us bring back the money or help us to process our request.

Daquioag 10:24 AM, May 10, 2023 

May 10, 2023

Dear John Carlo Tolentino,

Greetings!

Thank you for your request dated May 09, 2023 10:56:26 AM under Executive Order No. 2 (s. 2016) on Freedom of Information in the Executive Branch.

Your request

You asked for Gcash Complain.

Response to your request

While our aim is to provide information whenever possible, in this instance please be reminded that G-Cash is not an NTC regulated service rather a Bangko Sentral ng Pilipinas (BSP) regulated mobile money service that lets consumer/s buy load, purchase items, send and receive money, pay bills, and more using Globe, TM, or any other network.

For faster assistance, you may email directly GCash Customer Care at support@gcash.com or call GCash 24x7 Hotline at 2882 from your Globe or TM mobile phone, or 02-2139999 using a landline.

You may also visit help.gcash.com.


For further assistance you may review the FAQ section of the eFOI site: https://www.foi.gov.ph/help.

Your right to request a review

If you are unhappy with this response to your FOI request, you may ask us to carry out an internal review of the response by writing to:

ATTY. ELLA BLANCA B. LOPEZ
Commissioner
commissioner@ntc. gov.ph
NTC Bldg., East Triangle, Diliman, Quezon City

Your review request should explain why you are dissatisfied with this response, and should be made within 15 calendar days from the date when you received this letter. We will complete the review and tell you the result within 30 calendar days from the date when we receive your review request.

If you are not satisfied with the result of the review, you then have the right to appeal to the Office of the President under Administrative Order No. 22 (s. 2011).

Thank you.

Respectfully yours,

Divina Daquioag
FOI Officer


I already email them and talked to them, but in the end, they didn't bring the money back, I already ask an assistant on PAO but in the end, they told me to coordinate with gcash also, I also ask help from the police to make a police report but in end, I just wasting my time to go there day by day with no good feedback this is from cybercrime unit btw. For BSP I message them on Facebook I tried to email them but no response from them. I'm planning to sue them about this because. It's almost 2years na din kase and I need money to pay my debts dun sa nawala sakin its 43k, di lang maliit na pera. and now I'm so depressed na talaga hoping someone can help me with my concern.

Is this request offensive?

Requests for personal information and vexatious requests are not considered valid requests for Official Information.

If you believe this request is not suitable, you can report it for attention by the site administrators.