National Telecommunications Commission

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    Date: 2022-06-29 15:25:20.762562

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    Date: 2022-06-30 09:14:56.769346

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GCash Wrong Sent

Requested from NTC by M. Carandang at 03:25 PM on Jun 29, 2022.
Purpose: Recover my Gcash back
Date of Coverage: 06/24/2022 - 06/29/2022
Tracking no: #NTC-574205912315

Carandang 03:25 PM, Jun 29, 2022 

I have submitted a ticket to Gcash last 6/24/2022 ticket number: 44041350. It has been more than 5 days and the only update that I had was "it was escalated" 
Ticke number 44041350 is about me sending money to the wrong number. The amount in question was Php 3080
Please help! I really need this money.


June 30, 2022

Dear Mr Milo Carandang,

Greetings!

Thank you for your request dated Jun 29, 2022 03:25:20 PM under Executive Order No. 2 (s. 2016) on Freedom of Information in the Executive Branch.

Your request

You asked for GCash Wrong Sent.

Response to your request

Please be reminded that GCash is not an NTC regulated service rather a Bangko Sentral ng Pilipinas (BSP) regulated mobile money service that lets consumer/s buy load, purchase items, send and receive money, pay bills, and more using Globe, TM, or any other network.

For faster assistance, you may email directly GCash Customer Care at support@gcash.com or call GCash 24x7 Hotline at 2882 from your Globe or TM mobile phone, or 02-2139999 using a landline.

You may also visit help.gcash.com.

Your right to request a review

If you are unhappy with this response to your FOI request, you may ask us to carry out an internal review of the response by writing to:

GAMALIEL A. CORDOBA
Commissioner
commissioner@ntc.gov.ph
National Telecommunications Commission
BIR Road East Triangle Diliman Quezon City

Your review request should explain why you are dissatisfied with this response, and should be made within 15 calendar days from the date when you received this letter. We will complete the review and tell you the result within 30 calendar days from the date when we receive your review request.

If you are not satisfied with the result of the review, you then have the right to appeal to the Office of the President under Administrative Order No. 22 (s. 2011).

Thank you.

Respectfully,

Divina Daquioag
FOI Receiving Officer

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