National Telecommunications Commission

Browse over 10134 requests from this government agency

Go Back

  • REQUEST SUBMITTED

    You have submitted an FOI request

    Date: 2023-09-03 12:01:03.190600

  • PROCESSING REQUEST

    Your request is already in review

  • REQUEST DENIED

    Your request was denied

    Date: 2023-09-04 14:56:33.618397

  • 4

    RATE YOUR REQUEST

    How was your request?

Globe Sim Registration verification

Requested from NTC by C. Gueco at 12:01 PM on Sep 03, 2023.
Purpose: To have a verification that my Globe Sim card is fully registered
Date of Coverage: 08/06/2023 - 08/31/2023
Tracking no: #NTC-576820917675

Gueco 12:01 PM, Sep 03, 2023 

Good day! I'm seeking your assistance. 

My Globe Sim Card is no longer functioning (no signal a month now), and it affected my GCash account (can no longer receive SMS Code to transact/login). I already tried transferring the sim card to another phone and the sim is still not detected. 

I went to the Globe Hub center to ask for a replacement sim, so I can access my GCash account to get my funds. However, they're telling me that my Sim card is not registered, which is false. Now they're referring me here to ask for a proof that my Sim is totally registered. My Globe# is 09455223749. Pls help.


September 4, 2023

Dear Citizen,

Greetings!

Thank you for your request dated Sep 03, 2023 under Executive Order No. 2 (s. 2016) on Freedom of Information in the Executive Branch.

Response to your request

While our aim is to provide information whenever possible, in this instance this Office finds that your concern was already answered by the TELECO provider, once you did not comply with the SIM Number registration prior to the  said deadline set by the government your SIM number is automatically deactivated.

Your right to request a review

If you are unhappy with this response to your FOI request, you may ask us to carry out an internal review of the response by writing to:

THE COMMISSIONER
NTC Bldg., East Triangle, Diliman, Quezon City 

Your review request should explain why you are dissatisfied with this response, and should be made within 15 calendar days from the date when you received this letter. We will complete the review and tell you the result within 30 calendar days from the date when we receive your review request.

If you are not satisfied with the result of the review, you then have the right to appeal to the Office of the President under Administrative Order No. 22 (s. 2011).

Thank you.

Respectfully,
Divina Daquioag
FOI Officer

Is this request offensive?

Requests for personal information and vexatious requests are not considered valid requests for Official Information.

If you believe this request is not suitable, you can report it for attention by the site administrators.