Prayco 05:51 AM, Jan 31, 2024
hi. i would like to request for my stolen phone to be lock or to be tracked so that the thief cant sell it or use it knor share my important files in my phone. imei is 351040364900853 infinix hot 30i (X669) kakatapos lang ma fully paid ninakaw ng kapitbahay namin na nagpasok sakin sa trabaho pinasok kami sa bahay na inuupahan namin na dati nilang inuupahan. nag send nako sa NTC pero til now walang update pls help me po. sana magkahustisya ang mga nawalan or nanakawan dito sa pilipinas ang dami kong nakikitang nakaw na binibenta kawawa naman kaming nagpapakahirap magkaron lang ng gamit.thank
Daquioag 04:38 PM, Jan 31, 2024
January 31, 2024
Dear Citizen,
Greetings!
Thank you for your request dated Jan 31, 2024 05:51:45 AM under Executive Order No. 2 (s. 2016) on Freedom of Information in the Executive Branch.
As per evaluation in your request, this office finds that it is considered a consumer frontline service transaction.
However, in the event of extending our services, NTC does not have the capability to identify, track or locate the owner of the SIM Number. Our role is limited to reporting such incidents or complaints to the relevant Telecommunications Companies (TELCOs) for subsequent blocking.
To facilitate this process, we have provided online reporting options below:
1. Do not disclose the IMEI Number of your lost/stolen cellphone unit and SIM Number in this portal.
2. You may file or submit your complaints to the following website provided below:
a. Lost/Stolen cellphone or SIM Number; download this site https://ntc.gov.ph/request-for-blocking-loss-sim-card/;
b. Complaints on text scam/text spam; download this site https://ntc.gov.ph/text-spam-spam-report/;
c. Complaints on Illegal and threatening messages; download this site https://ntc.gov.ph/text-scam-spam-report/;
d. Complaints regarding poor services of TELCO Providers/Cable station/TV Broadcast station services and PTEs unfair billing statement; download this site https://ntc.gov.ph/telco-complaint/;
e. Here is the step by step guidelines in reporting text scam : https://ntc.gov.ph/wp-content/uploads/2023/kontra_text_scam/STEP%20BY%20STEP%20KONTRATEXT.pdf
3. For complaints and concerns related to SIM registration, you may contact NTC's 24/7 consumer hotline 1682 or DICT's complaint center hotline 1326 for that matter;
4. For concerns regarding replacement of your registered SIM Number, you may report personally to the respective TELCO Provider.
5. For further inquiries regarding telecommunications services, you may visit our website at www.ntc.gov.ph or to the office address below:
Consumer Welfare and Protection Division (CWPD)
National Telecommunications Commission,
BIR Road East Triangle, Diliman, Quezon City.
Telephone Number: 02-89213251: 02-89267722: 02-89204464
Email address: consumer@ntc.gov.ph
For your convenience and further details, you may call first the above telephone numbers, it is available from Monday-Friday 8:00 AM-5:00 PM.
Your right to request a review:
If you are unhappy with this response to your FOI request, you may ask us to carry out an internal review of the response by writing to:
THE HONORABLE COMMISSIONER
commissioner@ntc.gov.ph
National Telecommunications Commission
BIR Road East Triangle, Diliman, Quezon City
Your review request should explain why you are dissatisfied with this response and should be made within 15 calendar days from the date when you received this letter. We will complete the review and tell you the result within 30 calendar days from the date when we receive your review request.
If you are not satisfied with the result of the review, you then have the right to appeal to the Office of the President under Administrative Order No. 22 (s. 2011).
To help us improve our services, we would also encourage you to copy the link below and open it to your URL or address locator for you to access and answer the Feedback Survey, for us to know how we assisted/served you.
https://forms.gle/X94UR3zqsJjMQvTPA
Thank you.
Respectfully yours,
DIVINA N. DAQUIOAG
FOI Officer
