National Telecommunications Commission

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    Date: 2023-03-23 03:35:49.626378

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    Date: 2023-03-23 10:27:20.071421

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    Date: 2023-03-28 15:08:56.504025

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Memorandum Circular (MC) No. 01-05-2019

Requested from NTC by L. Angac at 03:35 AM on Mar 23, 2023.
Purpose: Complaint
Date of Coverage: 03/23/2023 - 03/23/2023
Tracking no: #NTC-600889074727

Angac 03:35 AM, Mar 23, 2023 

Hi mam/sir, regarding po sa Memorandum Circular (MC) No. 01-05-2019, Rules and Regulations on Unlocking of Mobile Phones and Devices. Kasali po ba yung Globe Prepaid WiFi? Nagrerequest po kase ako sa Globe ayaw po nila i cater kase mobile lang daw pwede.

Angac 03:38 AM, Mar 23, 2023 

Attach conversation.

Daquioag 10:27 AM, Mar 23, 2023 

March 23, 2023

Dear Led Shandon,

Thank you for your request dated Mar 23, 2023 under Executive Order No. 2 (s. 2016) on Freedom of Information in the Executive Branch, for Memorandum Circular (MC) No. 01-05-2019.

We received your request on Mar 23, 2023 and will respond on or before Apr 13, 2023 03:35:49 AM, in accordance with the Executive Order's implementing rules and regulations.

Should you have any questions regarding your request, kindly contact me using the reply function on the eFOI portal at https://zcwdv320190208-dot-efoi-ph.appspot.com/requests/aglzfmVmb2ktcGhyHQsSB0NvbnRlbnQiEE5UQy02MDA4ODkwNzQ3MjcM, for request with ticket number #NTC-600889074727.

Thank you.

Respectfully,

Divina Daquioag
FOI Officer


March 28, 2023

Dear Mr.Angac,

Greetings!

Thank you for your request dated Mar 23, 2023 03:35:49 AM under Executive Order No. 2 (s. 2016) on Freedom of Information in the Executive Branch.

Your request

You are filing a complaint against the Telco provider regarding the unlocking of devices after the lock in period.

Response to your request

While our aim is to provide information whenever possible, in this instance this Office finds that your request is not considered as FOI subject  but a complaint in nature. 

However, to extend our frontline services to our clients, we forwarded your complaint to the Consumer Welfare and Protection DIvision (CWPD) for their appropriate action.  We advise you to wait for the Notice of Mediation or an email coming from the concerned Operating Unit. You may also make a follow-up at Telephone Number 8920-4464 or 8926-7722.

For further assistance you may review the FAQ section of the eFOI site: https://www.foi.gov.ph/help.

Your right to request a review

If you are unhappy with this response to your FOI request, you may ask us to carry out an internal review of the response by writing to:

ATTY. ELLA BLANCA B. LOPEZ
Commissioner
NTC Bldg., East Triangle, Diliman, Quezon City

Your review request should explain why you are dissatisfied with this response, and should be made within 15 calendar days from the date when you received this letter. We will complete the review and tell you the result within 30 calendar days from the date when we receive your review request.

If you are not satisfied with the result of the review, you then have the right to appeal to the Office of the President under Administrative Order No. 22 (s. 2011).

To help us improve our service,  we would also encourage you to copy the link below and open it to your URL or address locator for you to access  and answer the Feedback Survey, for us to know how we assisted/served you.

https://forms.gle/X94UR3zqsJjMQvTPA

Thank you.

Respectfully yours,

DIVINA N. DAQUIOAG 
FOI Officer

For:

DEP.COM JON PAULO SALVAHAN
Deputy Commissioner
FOI Decision Maker

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