National Telecommunications Commission

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    Date: 2023-07-12 14:54:59.078025

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    Date: 2023-07-14 14:13:00.842680

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REQUESTING FOR NEW SIM WITU THE SAME NUMBER

Requested from NTC by L. Estrella at 02:54 PM on Jul 12, 2023.
Purpose: To retrive my new sim but old number
Date of Coverage: 06/11/2023 - 07/12/2023
Tracking no: #NTC-619221296301

Estrella 02:54 PM, Jul 12, 2023 

Hello, good day! I would like to request a new sim card with same number. I had lost my cellphone last week and I need to get my number. Please tell me if I need to submit supported documents for this. Thank You and Godbless.

Marinel Garces 
+639635467954
trumpsecrag@gmail.com

Daquioag 02:13 PM, Jul 14, 2023 

July 14, 2023

Dear Ms. Estrella,

Greetings!

Thank you for your request dated Jul 12, 2023 02:54:59 PM under Executive Order No. 2 (s. 2016) on Freedom of Information in the Executive Branch.

Your Request

You asked for REQUESTING FOR NEW SIM WITH THE SAME NUMBER.

Response to Request

Please be advised that you need to visit the service center of the network provider for you to request the change or replacement of your SIM using the same number.  NTC is a regulatory agency and not a Cellular Mobile Telecommunications Service (CMTS) provider.
  
Your right to request a review

If you are unhappy with this response to your FOI request, you may ask us to carry out an internal review of the response by writing to:

THE COMMISSIONER
commissioner@ntc.gov.ph
NTC Bldg., East Triangle, Diliman, Quezon City 

Your review request should explain why you are dissatisfied with this response, and should be made within 15 calendar days from the date when you received this letter. We will complete the review and tell you the result within 30 calendar days from the date when we receive your review request.

If you are not satisfied with the result of the review, you then have the right to appeal to the Office of the President under Administrative Order No. 22 (s. 2011).

Thank you.

Respectfully yours,

Divina Daquioag
FOI Receiving Officer

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