National Telecommunications Commission

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    Date: 2022-01-02 16:32:40.454586

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    Date: 2022-01-06 14:35:25.793174

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Request to Expedite/Escalate PLDT issue on Slow Internet

Requested from NTC by J. Paredes at 04:32 PM on Jan 02, 2022.
Purpose: To help adapt users who are working/studying from home to the new normal
Date of Coverage: 12/26/2021 - 01/02/2022
Tracking no: #NTC-635151285746

Paredes 04:32 PM, Jan 02, 2022 

Request to expedite/escalate issue about PLDT’s issue on Slow Internet.
A noticeable slow to no internet is being experiences by users here in the province of Palawan.
We’re users who are working/studying from home and needs a decent speed of internet. It has been more than a week since the issue began wherein we cannot perform simple tasks due to the slow internet.
I hope this gets expedited/escalated to mitigate the issue asap as we’re moving towards a new normal and the internet providers should at least keep up to our needs especially those who are in provinces.


January 6, 2022

Dear Mr. Edward,

Greetings!

Thank you for your request dated Jan 02, 2022 under Executive Order No. 2 (s. 2016) on Freedom of Information in the Executive Branch.

Your request

You asked for Request to Expedite/Escalate PLDT issue on Slow Internet.

Response to your request

While our aim is to provide information whenever possible, in this instance this Office has determined that this is not considered an FOI request but a frontline service. However, may we suggest that you email "consumer@ntc.gov.ph" for your complaint. 

Your right to request a review

If you are unhappy with this response to your FOI request, you may ask us to carry out an internal review of the response by writing to:

GAMALIEL A. CORDOBA
Commissioner
NTC Bldg,, East Triangle, Diliman, Quezon City

Your review request should explain why you are dissatisfied with this response and should be made within 15 calendar days from the date when you received this letter. We will complete the review and tell you the result within 30 calendar days from the date when we receive your review request.

If you are not satisfied with the result of the review, you then have the right to appeal to the Office of the President under Administrative Order No. 22 (s. 2011).

Thank you.

Respectfully yours,

Divina Daquioag
FOI Officer

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