Angeles 09:04 PM, Aug 02, 2023
Hi, i would like to request NTC to ask big telecom companies to add Cell Site to Ligao, Albay.. and also please ask them to repair their Cell Site due to as of this moment August 2, 2023 still I can't contact my loveones in the said province. Please fixed it immediately. Again No cellphone signal as of yesterday until this moment in Ligao Albay.
Daquioag 10:17 AM, Aug 07, 2023
August 7, 2023
Dear Alexis Angeles,
Greetings!
Thank you for your request dated Aug 02, 2023 09:04:47 PM under Executive Order No. 2 (s. 2016) on Freedom of Information in the Executive Branch.
Your Request
You asked for Please Add or repair Cell Site in Ligao, Albay.
Response to Request
As per the evaluation in your request, this office finds that it is considered a consumer complaint frontline service transaction and not an FOI request.
However, to extend our services, if your complaint is regarding poor services of TELCOs, Radio/TV broadcast/ Cable station services and unfair billing statements, wherein after fifteen(15) working days that you filed your complaint to the concerned company and no action was taken in your complaint, you may also report it to the contact details below or to the nearest NTC Regional Office where you can find their addresses at www.ntc.gov.ph:
Consumer Welfare and Protection Division (CWPD)
National Telecommunications Commission,
BIR Road East Triangle, Diliman, Quezon City.
Telephone Number: 02-89213251: 02-89267722: 02-89204464
Email address: consumer@ntc.gov.ph
For your convenience and further details, you may call first the above telephone numbers, it is available from Monday-Friday 8:00 AM-5:00 PM.
Your right to request a review:
If you are unhappy with this response to your FOI request, you may ask us to carry out an internal review of the response by writing to:
The Commissioner
commissioner@ntc.gov.ph
National Telecommunications Commission
BIR Road East Triangle Diliman, Quezon City
Your review request should explain why you are dissatisfied with this response and should be made within 15 calendar days from the date when you received this letter. We will complete the review and tell you the result within 30 calendar days from the date when we receive your review request.
If you are not satisfied with the result of the review, you then have the right to appeal to the Office of the President under Administrative Order No. 22 (s. 2011).
To help us improve our services, we would also encourage you to copy the link below and open it to your URL or address locator for you to access and answer the Feedback Survey, for us to know how we assisted/served you.
https://forms.gle/X94UR3zqsJjMQvTPA
Thank you.
Respectfully yours,
DIVINA N. DAQUIOAG
FOI Officer
