National Telecommunications Commission

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    Date: 2023-07-20 07:22:46.555312

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    Date: 2023-07-25 10:17:43.859048

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Complaint against Globe

Requested from NTC by A. Cordero at 07:22 AM on Jul 20, 2023.
Purpose: Complaint against Globe's Unfair Business
Date of Coverage: 06/01/2023 - 07/20/2023
Tracking no: #NTC-643781602395

Cordero 07:22 AM, Jul 20, 2023 

Hi! I would like to complain against Globe for the reason that I've been trying to avail their call services but I never get to use them after the purchase. I've purchased their Unlimited Call plans but there are so many instances wherein the call just says: "call ended", without even connecting or ringing the other person's phone. I believe, I deserve a refund for all the services I paid and never availed. I live in the city, so I believe, connection is the issue unless there's a typhoon. I need to call people for emergency purposes but there is just no way for me to call them now.

Daquioag 10:17 AM, Jul 25, 2023 

July 25, 2023

Dear Andrea Cordero,

Greetings!

Thank you for your request dated Jul 20, 2023 07:22:46 AM under Executive Order No. 2 (s. 2016) on Freedom of Information in the Executive Branch.

July 25, 2023

Dear Mr. Domingo,

Greetings!

Thank you for your request dated Jul 21, 2023 10:58:33 PM under Executive Order No. 2 (s. 2016) on Freedom of Information in the Executive Branch.

Your Request

You asked for Follow-Up of #NTC-061830779658.

Response to Request

In response to your request to follow up regarding the mentioned case of NTC versus GLOBE, may w respectfully inform you that this is not the proper venue for you to lodged that concern. We are not aware of what is the nature and particular Operating Unit  issued you that case. 

We then suggest that you visit personally the office below for you to lodge personally your concern or your authorized representative:

Consumer Welfare and Protection Division
NTC Ground Floor, NTC Bldg., East Triangle, Diliman, Q.C.
Telephone NUmber 8920-4464: 8926-7722

Your right to request a review

If you are unhappy with this response to your FOI request, you may ask us to carry out an internal review of the response by writing to:

THE COMMISSIONER
commissioner@ntc. gov.ph

Your review request should explain why you are dissatisfied with this response, and should be made within 15 calendar days from the date when you received this letter. We will complete the review and tell you the result within 30 calendar days from the date when we receive your review request.

If you are not satisfied with the result of the review, you then have the right to appeal to the Office of the President under Administrative Order No. 22 (s. 2011).

Thank you.

Respectfully,

Divina Daquioag
FOI Receiving Officer

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