National Telecommunications Commission

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    Date: 2021-08-11 22:44:50.892433

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    Date: 2021-08-12 14:10:24.111187

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Telecommunications Data for Churn Analysis

Requested from NTC by D. Sancon at 10:44 PM on Aug 11, 2021.
Purpose: Research and Development
Date of Coverage: 01/01/2014 - 01/01/2021
Tracking no: #NTC-657882097369

Sancon 10:44 PM, Aug 11, 2021 

I am a college student pursuing a degree in BSIT specialized in Service Management and Business Analytics.

We are developing a project which is a churn analytics platform for telecommunication companies, intending to provide them with strategic decision-making towards effective customer retention. 

From this, we would like to request available data from a telco to provide us with sufficient information to come up with a good analysis. It will be used for research purposes only. This opens a good opportunity for the industry to improve customer management.

Thank you very much!


August 12, 2021

Dear Ms. Sancon:

Greetings!

Thank you for your request dated Aug 11, 2021 under Executive Order No. 2 (s. 2016) on Freedom of Information in the Executive Branch.

Your request

You asked for Telecommunications Data for Churn Analysis.

Response to your request

While our aim is to provide information whenever possible, in this instance this Office does not have the information you have requested. However, you may wish to contact or address your request to all Telecommunications Companies in our country that could properly address your concerns regarding your research. We suggest also that you should be very explicit on what areas of concern you are requesting.

For further assistance you may review the FAQ section of the eFOI site: https://foi.gov.ph/help.

Your right to request a review

If you are unhappy with this response to your FOI request, you may ask us to carry out an internal review of the response by writing to:

GAMALIEL A. CORDOBA
Commissioner, NTC
BIR ROad, East Triangle, Diliman,, Q.C.


Your review request should explain why you are dissatisfied with this response, and should be made within 15 calendar days from the date when you received this letter. We will complete the review and tell you the result within 30 calendar days from the date when we receive your review request.

If you are not satisfied with the result of the review, you then have the right to appeal to the Office of the President under Administrative Order No. 22 (s. 2011).

Thank you.

Respectfully yours,

Divina Daquioag
FOI Officer

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