National Telecommunications Commission

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    Date: 2023-07-20 20:49:12.609475

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    Date: 2023-07-25 10:22:44.336615

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Urgent Request: Block My Lost TNT Number to Secure Gcash Account

Requested from NTC by D. Mangaoang at 08:49 PM on Jul 20, 2023.
Purpose: Urgent Request: Block My Lost TNT Number to Secure Gcash Account
Date of Coverage: 07/20/2023 - 07/20/2023
Tracking no: #NTC-675937886911

Mangaoang 08:49 PM, Jul 20, 2023 

I hope this message finds you well. I am writing to urgently request the blockage of my TNT number, 09702633120, as my phone was lost on July 05, 2023. If possible, I would appreciate any assistance in locating the lost phone.

The SIM card linked to this number is crucial as it contains my GCash account, and I'm concerned it could be exploited for scams. Blocking the SIM would provide me peace of mind, ensuring that nobody can misuse my GCash account.

Please take immediate action to block the mentioned number and let me know if you can help locate the lost phone. Your prompt response and ass

Daquioag 10:22 AM, Jul 25, 2023 

July 25, 2023

Dear Daron Mangaoang,

Greetings!

Thank you for your request dated Jul 20, 2023 08:49:12 PM under Executive Order No. 2 (s. 2016) on Freedom of Information in the Executive Branch.

July 25, 2023

Dear Mr. Domingo,

Greetings!

Thank you for your request dated Jul 21, 2023 10:58:33 PM under Executive Order No. 2 (s. 2016) on Freedom of Information in the Executive Branch.

Your Request

You asked for Follow-Up of #NTC-061830779658.

Response to Request

In response to your request to follow up regarding the mentioned case of NTC versus GLOBE, may w respectfully inform you that this is not the proper venue for you to lodged that concern. We are not aware of what is the nature and particular Operating Unit  issued you that case. 

We then suggest that you visit personally the office below for you to lodge personally your concern or your authorized representative:

Consumer Welfare and Protection Division
NTC Ground Floor, NTC Bldg., East Triangle, Diliman, Q.C.
Telephone NUmber 8920-4464: 8926-7722

Your right to request a review

If you are unhappy with this response to your FOI request, you may ask us to carry out an internal review of the response by writing to:

THE COMMISSIONER
commissioner@ntc. gov.ph

Your review request should explain why you are dissatisfied with this response, and should be made within 15 calendar days from the date when you received this letter. We will complete the review and tell you the result within 30 calendar days from the date when we receive your review request.

If you are not satisfied with the result of the review, you then have the right to appeal to the Office of the President under Administrative Order No. 22 (s. 2011).

Thank you.

Respectfully,

Divina Daquioag
FOI Receiving Officer

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