National Telecommunications Commission

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  • REQUEST SUBMITTED

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    Date: 2023-07-29 18:46:22.552516

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  • REQUEST DENIED

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    Date: 2023-07-31 15:10:06.474742

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GCASH user

Requested from NTC by P. Monge at 06:46 PM on Jul 29, 2023.
Purpose: Wrong send sa gcash
Date of Coverage: 07/28/2023 - 07/28/2023
Tracking no: #NTC-748409498870

Monge 06:46 PM, Jul 29, 2023 

Ganito kasi. Nag transfer ako ng per from my RCBC to Gcash ko sana kaso nag kamali ako ng number. Tapos dalawang transaction nagawa ko. Sabi ni RCBC naka pending daw sa system nila and kelangan daw maitwag sa inyo para macheck and deny yung transaction para ma debit sa RCBC account ko ulit. Si gcash  di makausap ng matino


July 31, 2023

Dear Patrick Eric,

Greetings!

Thank you for your request dated Jul 29, 2023 under Executive Order No. 2 (s. 2016) on Freedom of Information in the Executive Branch.

Your request

You asked for GCASH user.

Response to your request

While our aim is to provide information whenever possible, in this instance please be reminded that G-Cash is not an NTC regulated service rather a Bangko Sentral ng Pilipinas (BSP) regulated mobile money service that lets consumer/s buy load, purchase items, send and receive money, pay bills, and more using Globe, TM, or any other network.

For faster assistance, you may email directly GCash Customer Care at support@gcash.com or call GCash 24x7 Hotline at 2882 from your Globe or TM mobile phone, or 02-2139999 using a landline.

You may also visit help.gcash.com.

Your right to request a review

If you are unhappy with this response to your FOI request, you may ask us to carry out an internal review of the response by writing to:

ATTY. ELLA BLANCA B. LOPEZ
Commissioner
NTC Bldg., East Triangle, Diliman, Q.C.

Your review request should explain why you are dissatisfied with this response, and should be made within 15 calendar days from the date when you received this letter. We will complete the review and tell you the result within 30 calendar days from the date when we receive your review request.

If you are not satisfied with the result of the review, you then have the right to appeal to the Office of the President under Administrative Order No. 22 (s. 2011).

Thank you.

Respectfully,
Divina Daquioag
FOI Officer

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