National Telecommunications Commission

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    Date: 2023-10-03 20:40:50.684426

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    Date: 2023-10-06 19:06:06.050962

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Complaint about Gcash.

Requested from NTC by S. Kallos at 08:40 PM on Oct 03, 2023.
Purpose: To file an official complaint about Gcash.
Date of Coverage: 09/26/2023 - 10/03/2023
Tracking no: #NTC-754537368399

Kallos 08:40 PM, Oct 03, 2023 

Hi. I would like to file an official complaint about Gcash not handling my problem regarding the load that I paid through Gcash. I paid the load last September 26, 2023 and until now I still haven't receive my load, they keep on telling me to wait 24hrs but it's been days already.

Daquioag 07:06 PM, Oct 06, 2023 

Oct 06, 2023

Dear Citizen,

Greetings!

Thank you for your request dated Oct 03, 2023 08:40:50 PM under Executive Order No. 2 (s. 2016) on Freedom of Information in the Executive Branch, for Complaint about Gcash..

We received your request on Oct 03, 2023 08:40:50 PM and we have forwarded your request to CICC-DICT.

Should you have any questions regarding your request, kindly contact using the reply function on the eFOI portal at https://foi.gov.ph/requests/aglzfmVmb2ktcGhyHQsSB0NvbnRlbnQiEE5UQy03NTQ1MzczNjgzOTkM, for request with ticket number #NTC-754537368399.

Thank you.

Respectfully,

Divina Daquioag
FOI Officer

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