Requested from NTC by S. Hermo at 10:13 PM on
Dec 31, 2023.
Purpose: Recover my Cellular Phone and its DATA
Date of Coverage: 12/31/2023 - 12/31/2023
Tracking no: #NTC-764564030638
Hermo 10:13 PM, Dec 31, 2023
I would like to request to track my lost Phone
VIVO V27 5G
IMEI: 862741069141576
First registered: May 1, 2023
Last seen: December 30, 2023 13:45:00
Location: Lamesa Nature Reserve
Address: P3VJ+3GV, Quirino Hwy, Novaliches, Quezon City, 1100 Metro Manila
We took a trail ride with my friends in Lamesa Nature Reserve from 8AM and finished 1:00PM. We rest in the registration area for about 30mins and we rode out to take our lunch in Lagro less than 2km away from Lamesa Nature Reserve. I noticed that my phone is missing and was confirmed by my friend that I left it on the table.
Hermo 08:27 AM, Jan 03, 2024
Follow up on my request.
We are scheduled last December 30, 2023 to La Mesa Nature Reserve for a Trail Ride Bicycle with my co-biker friends. Registered with Sir Cris of La Mesa Nature Reserve Quezon City. After our ride around 1:00PM on that day, we stand by in the registration area for 30 mins where I put all my belongings on the table including the Cellphone. Around 1:20PM, we decided to take our lunch in Lagro Quezon City, less than 2km from La Mesa Nature Reserve, when I noticed that my phone is missing. My co-biker at that time call my number 09568752623 and it was ringing continously for about 10-15 times. Before he call my number, I rode back to La Mesa and told them that I left my Phone on the table in Registration Area. I tried to look at the other table and girl with about 9-13 years old told me "Baka nahulog" without knowing what Im looking for. I asked the Sir Cris of La Mesa Nature Reserve to investigate. My SIM Cards cannot be reached up to this day, maybe removed from my Phone. The last LOG in GOOGLE is December 30, 2023 in FIND MY DEVICE application.
Daquioag 04:20 PM, Jan 09, 2024
January 9, 2024
Dear Citizen,
Greetings!
Thank you for your request dated Dec 31, 2023 10:13:40 PM under Executive Order No. 2 (s. 2016) on Freedom of Information in the Executive Branch.
As per evaluation in your request, this office finds that it is considered a consumer frontline service transaction.
However, in the event of extending our services, NTC does not have the capability to identify, track or locate the owner of the SIM NUmber. Our role is limited to reporting such incidents or complaints to the relevant Telecommunications Companies (TELCOs) for subsequent blocking.
To facilitate this process, we have provided online reporting options below:
1. Do not disclose the IMEI Number of your lost/stolen cellphone unit and SIM Number in this portal.
2. You may file or submit your complaints to the following website provided below:
a. Lost/Stolen cellphone or SIM Number; download this site https://ntc.gov.ph/request-for-blocking-loss-sim-card/;
b. Complaints on text scam/text spam; download this site https://ntc.gov.ph/text-spam-spam-report/;
c. Complaints on Illegal and threatening messages; download this site https://ntc.gov.ph/text-scam-spam-report/;
d. Complaints regarding poor services of TELCO Providers/Cable station/TV Broadcast station services and PTEs unfair billing statement; download this site https://ntc.gov.ph/telco-complaint/;
e. Here is the step by step guidelines in reporting text scam : https://ntc.gov.ph/wp-content/uploads/2023/kontra_text_scam/STEP%20BY%20STEP%20KONTRATEXT.pdf
3. For complaints and concerns related to SIM registration, you may contact NTC's 24/7 consumer hotline 1682 or DICT's complaint center hotline 1326 for that matter;
4. For concerns regarding replacement of your registered SIM Number, you may report personally to the respective TELCO Provider.
5. For further inquiries regarding telecommunications services, you may visit our website at www.ntc.gov.ph or to the office address below:
Consumer Welfare and Protection Division (CWPD)
National Telecommunications Commission,
BIR Road East Triangle, Diliman, Quezon City.
Telephone Number: 02-89213251: 02-89267722: 02-89204464
Email address: consumer@ntc.gov.ph
For your convenience and further details, you may call first the above telephone numbers, it is available from Monday-Friday 8:00 AM-5:00 PM.
Your right to request a review:
If you are unhappy with this response to your FOI request, you may ask us to carry out an internal review of the response by writing to:
THE HONORABLE COMMISSIONER
commissioner@ntc.gov.ph
National Telecommunications Commission
BIR Road East Triangle, Diliman, Quezon City
Your review request should explain why you are dissatisfied with this response and should be made within 15 calendar days from the date when you received this letter. We will complete the review and tell you the result within 30 calendar days from the date when we receive your review request.
If you are not satisfied with the result of the review, you then have the right to appeal to the Office of the President under Administrative Order No. 22 (s. 2011).
To help us improve our services, we would also encourage you to copy the link below and open it to your URL or address locator for you to access and answer the Feedback Survey, for us to know how we assisted/served you.
https://forms.gle/X94UR3zqsJjMQvTPA
Thank you.
Respectfully yours,
DIVINA N. DAQUIOAG
FOI Officer
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