National Telecommunications Commission

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  • REQUEST SUBMITTED

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    Date: 2023-07-27 10:12:30.643484

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    Date: 2023-07-28 15:53:07.552018

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WRONGN RECIPENT NUMBER IN GCASH

Requested from NTC by L. Villanueva at 10:12 AM on Jul 27, 2023.
Purpose: File a Case
Date of Coverage: 07/26/2023 - 07/26/2023
Tracking no: #NTC-770757795716

Villanueva 10:12 AM, Jul 27, 2023 

I need to know the details of this number 
Only and Address to file a case of thief because they did not return my money they denied my wrong payment even i have the reciept, this is worth 7,500.00

This is the Number: 09157627186
Gcash Name : Ch*******l F. 

I just need to know the full name and address to file a legal case.


July 28, 2023

Dear Mr. Villanueva:

Greetings!

Thank you for your request dated Jul 27, 2023 under Executive Order No. 2 (s. 2016) on Freedom of Information in the Executive Branch.

Response to your request

While our aim is to provide information whenever possible, in this instance please be reminded that G-Cash is not an NTC regulated service rather a Bangko Sentral ng Pilipinas (BSP) regulated mobile money service that lets consumer/s buy load, purchase items, send and receive money, pay bills, and more using Globe, TM, or any other network.

For faster assistance, you may email directly GCash Customer Care at support@gcash.com or call GCash 24x7 Hotline at 2882 from your Globe or TM mobile phone, or 02-2139999 using a landline.

You may also visit help.gcash.com.

Your right to request a review:

If you are unhappy with this response to your FOI request, you may ask us to carry out an internal review of the response by writing to:

ATTY. ELLA BLANCA B. LOPEZ
Commissioner
NTC Bldg., East Triangle, Diliman, Q.C.

Your review request should explain why you are dissatisfied with this response, and should be made within 15 calendar days from the date when you received this letter. We will complete the review and tell you the result within 30 calendar days from the date when we receive your review request.

If you are not satisfied with the result of the review, you then have the right to appeal to the Office of the President under Administrative Order No. 22 (s. 2011).

Thank you.

Respectfully,

Divina Daquioag
FOI Officer

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