National Telecommunications Commission

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  • REQUEST SUBMITTED

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    Date: 2023-11-21 18:28:22.226678

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    Date: 2023-11-29 18:25:14.471220

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DUMAGUETE FIL PRODUCTS PROVIDING MY DETAILS TO ANOTHER PARTY WITHOUT CONSENT

Requested from NTC by M. Bayona at 06:28 PM on Nov 21, 2023.
Purpose: DUMAGUETE FIL PRODUCTS PROVIDING MY DETAILS TO ANOTHER PARTY WITHOUT CONSENT
Date of Coverage: 10/28/2023 - 11/21/2023
Tracking no: #NTC-922275813542

Bayona 06:28 PM, Nov 21, 2023 

Hi Team,
I would like to ask assistance because I have been complaining about the poor services that Fil Products has been giving us, for the past month our internet has been experiencing issues. I also do not appreciate the fact that their customer service representative gave my details to someone else for them to market Globe Telecoms' internet service. I do not appreciate the fact that they shared my information to a third party company without my knowledge and consent.

Daquioag 06:25 PM, Nov 29, 2023 

November 29, 2023

Dear Citizen,

Greetings!

Thank you for your request dated Nov 21, 2023 06:28:22 PM under Executive Order No. 2 (s. 2016) on Freedom of Information in the Executive Branch.

Your Request

You asked for DUMAGUETE FIL PRODUCTS PROVIDING MY DETAILS TO ANOTHER PARTY WITHOUT CONSENT.

Response to Request

Your FOI request is approved. However, may I suggest that you file another request in the FOI portal and address it to the National Privacy Commission as the authorized agency to respond to your concern. You may also visit their website at www.privacy.gov.ph

Your right to request a review

If you are unhappy with this response to your FOI request, you may ask us to carry out an internal review of the response by writing to:

THE HON. COMMISSIONER
NTC Bldg., BIR Road, East Triangle, Diliman, Quezon City 

Your review request should explain why you are dissatisfied with this response, and should be made within 15 calendar days from the date when you received this letter. We will complete the review and tell you the result within 30 calendar days from the date when we receive your review request.

If you are not satisfied with the result of the review, you then have the right to appeal to the Office of the President under Administrative Order No. 22 (s. 2011).

Thank you.

Respectfully,

Divina Daquioag
FOI Receiving Officer

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