Requested from NTC by E. Mangilit at 02:06 PM on
Oct 09, 2023.
Purpose: To have gcash announcement first before doing system update, so we are well informed before anything
Date of Coverage: 10/08/2023 - 10/09/2023
Tracking no: #NTC-923789713284
Mangilit 02:06 PM, Oct 09, 2023
I want to file a complaint against gcash Because every time they upgrade the system, they are always unnoticed.
So, hassle samen lalo na yung na consume na ung item nabibilhin bago pa bayaran using GCASH nakaka stress, for ex kanina kumain ako sa fast food then no'ong babayaran ko na yun kinain ko using gcash unaccessible ung gcash, wala man lang pa notice na may system update, wala akong cash na dala, naistress ako pano ko mag babayad buti pumayag ung fast food ibalik ko nalang un payment, umuwi pa tuloy ako at bumalik sa fast food para sa payment, sana may pa abiso man lang na down un system
Daquioag 03:30 PM, Oct 17, 2023
October 17, 2023
Dear Citizen,
Greetings!
Thank you for your request dated Oct 09, 2023 02:06:45 PM under Executive Order No. 2 (s. 2016) on Freedom of Information in the Executive Branch.
Your Request
You asked for Complaint against GCASH.
Response to Request:
While our goal is to provide information whenever possible, in this instance, and based on the evaluation of your request, please be reminded that G-Cash is not an NTC regulated service rather a Bangko Sentral ng Pilipinas (BSP) regulated mobile money service that lets consumer/s buy load, purchase items, send and receive money, pay bills, and more using Globe, TM, or any other network.
For faster assistance, you may email directly GCash Customer Care at support@gcash.com or call GCash 24x7 Hotline at 2882 from your Globe or TM mobile phone, or 02-2139999 using a landline.
However, we suggest that you visit personally the Gcash center also.
You may also visit help.gcash.com.
Your right to request a review:
If you are unhappy with this response to your FOI request, you may ask us to carry out an internal review of the response by writing to:
THE HON. COMMISSIONER
NTC Bldg., East Triangle, Diliman, Quezon City
Your review request should explain why you are dissatisfied with this response, and should be made within 15 calendar days from the date when you received this letter. We will complete the review and tell you the result within 30 calendar days from the date when we receive your review request.
If you are not satisfied with the result of the review, you then have the right to appeal to the Office of the President under Administrative Order No. 22 (s. 2011).
Thank you.
Respectfully,
Divina Daquioag
FOI Receiving Officer
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