National Telecommunications Commission

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    Date: 2022-02-23 14:24:33.112818

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    Date: 2022-02-25 11:32:06.311467

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    Date: 2022-02-25 06:36:42.170489

No Action from NTC | No Internet after Typhoon Odette Tragedy

Requested from NTC by M. Inoc at 02:24 PM on Feb 23, 2022.
Purpose: To fix the internet for WFH use
Date of Coverage: 12/17/2021 - 02/23/2022
Tracking no: #NTC-945529885821

Inoc 02:24 PM, Feb 23, 2022 

Hi All,

I have been sending emails to NTC to escalate the wrongdoing of Globe Telecom as they have not fixed my service from December 17, 2021 and they have the audacity of sending me bills to pay them.

I am not sure why NTC exist but doing nothing for consumers like myself.

I have been sending emails to the following address but no avail: 

commissioner@ntc.gov.ph
consumer@ntc.gov.ph
ntc_vii@yahoo.com
ntc_vii@ntc.gov.ph
ncr.director@ntc.gov.ph
r7.director@ntc.gov.ph
pcc@malacanang.gov.ph

Kind Regards,
Tax Payer


February 25, 2022

Dear Sir,

Greetings!

Thank you for your request dated Feb 23, 2022 under Executive Order No. 2 (s. 2016) on Freedom of Information in the Executive Branch.

Your request

You asked for assistance regarding no action of GLOBE in your Internet connection after Typhoon Odette Tragedy.

Response to your request

While our aim is to provide information whenever possible, in this instance, this Office determined that you made similar requests and yet again, this is not considered as FOI request but rather a complaint. 

Anent to that, after referring your concern to our Complaint Division, you informed us in your previous same request dated Feb. 15, 2022, that globe had already fixed your connection.
For your next request please read Executive Order No.2 and R.A. No. 10173 for more information on how to use this FOI platform. 

Your right to request a review

If you are unhappy with this response to your FOI request, you may ask us to carry out an internal review of the response by writing to:

GAMALIEL A. CORDOBA
Commissioner
NTC Bldg., BIR Road, East Triangle, Diliman, Q.C

Your review request should explain why you are dissatisfied with this response and should be made within 15 calendar days from the date when you received this letter. We will complete the review and tell you the result within 30 calendar days from the date when we receive your review request.

If you are not satisfied with the result of the review, you then have the right to appeal to the Office of the President under Administrative Order No. 22 (s. 2011).

Thank you.

Respectfully,
Divina Daquioag
FOI Officer

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