National Telecommunications Commission

Daquioag 03:29 PM, May 17, 2023

May 17, 2023

Dear Elyza Gem Gamboa,

Greetings!

Thank you for your request dated May 17, 2023 01:46:35 PM under Executive Order No. 2 (s. 2016) on Freedom of Information in the Executive Branch.

Your Request

You asked for Trace the number.

Response to Request

Please be informed that the NTC has no no capability to locate/track the stolen/lost cellphone and the sim card numbers. In reference to the above request ,may we refer you to visit/contact our Consumer Welfare and Protection Division (CWPD) for the Complaint on Text Message (Text Spam, Text Scam, Illegal/Obscene Text Message, THREATS  and other related Items.) Our office is available from Monday-Friday 8:00AM - 5:00 PM. Or you may send your formal written complaint to the CWPD thru: consumer@ntc.gov.ph or call at 8-9213251 & 8-9267722.

Your right to request a review

If you are unhappy with this response to your FOI request, you may ask us to carry out an internal review of the response by writing to:

Commissioner
commissioner@ntc.gov.ph
National Telecommunications Commission
BIR Road East Triangle Diliman Quezon City

Your review request should explain why you are dissatisfied with this response, and should be made within 15 calendar days from the date when you received this letter. We will complete the review and tell you the result within 30 calendar days from the date when we receive your review request.

If you are not satisfied with the result of the review, you then have the right to appeal to the Office of the President under Administrative Order No. 22 (s. 2011).

Thank you.

Respectfully,

Divina Daquioag
FOI Receiving Officer