Tamahara 12:31 AM, Dec 20, 2023
Details of the incident are as follows:
1. Date and Time of the Incident： Oct 5, 2023, around 8pm
2. Place: Air Mall, Makati City
3. Situation： I had dinner at a restaurant at Air Mall Makati City on October 5 around 8pm and recalled placingforgot my mobile phone on the table. Said mobile phone device wasis password protected. I went back home after dinner and only realized the next day that the mobile phone was missing the next day. I have tried calling the number but it may have been turned off since it cannot be reached. I went back to the restaurant on October 6 and asked security and re
Daquioag 06:47 PM, Dec 21, 2023
December 21, 2023
Dear Citizen,
Greetings!
Thank you for your request dated Dec 20, 2023 12:31:28 AM under Executive Order No. 2 (s. 2016) on Freedom of Information in the Executive Branch.
Your Request
You asked for Request for tracking a lost phone (imei #352976246675453).
Response to Request:
As per evaluation in your request, this office finds that it is considered a consumer frontline service transaction.
However, in the event of extending our services, NTC does not have the capability to identify, track or ascertain the details of the lost cellphone/sim number. Our role is limited to reporting such incidents or complaints to the relevant Telecommunications Companies (TELCOs) for subsequent blocking. To facilitate this process, we have provided online reporting options below.
For more comprehensive assistance, we recommend reaching out the respective TELCO provider involved.
For other issues and concerns, we suggest the following guidelines for you to follow:
1. Do not disclose the IMEI Number of your lost/stolen cellphone unit and SIM Number in this portal.
2. You may file or submit your complaints to the following website provided below:
a. Lost/Stolen cellphone or SIM Number; download this site https://ntc.gov.ph/request-for-blocking-loss-sim-card/;
b. Complaints on text scam/text spam; download this site https://ntc.gov.ph/text-spam-spam-report/;
c. Complaints on Illegal and threatening messages; download this site https://ntc.gov.ph/text-spam-spam-report/;
d. Complaints regarding poor services of TELCO Providers/Cable station/TV Broadcast station services and PTEs unfair billing statement; download this site https://ntc.gov.ph/telco-complaint/;
e. Here is the step by step guidelines in reporting text scam : https://ntc.gov.ph/wp-content/uploads/2023/kontra_text_scam/STEP%20BY%20STEP%20KONTRATEXT.pdf
3. For complaints and concerns related to SIM registration, you may contact NTC's 24/7 consumer hotline 1682 or DICT's complaint center hotline 1326 for that matter;
4. For concerns regarding replacement of your registered SIM Number, you may report personally to the respective TELCO Provider.
5. For further inquiries regarding telecommunications services, you may visit our website at www.ntc.gov.ph or to the office address below:
Consumer Welfare and Protection Division (CWPD)
National Telecommunications Commission,
BIR Road East Triangle, Diliman, Quezon City.
Telephone Number: 02-89213251: 02-89267722: 02-89204464
Email address: consumer@ntc.gov.ph
For your convenience and further details, you may call first the above telephone numbers, it is available from Monday-Friday 8:00 AM-5:00 PM.
Your right to request a review:
If you are unhappy with this response to your FOI request, you may ask us to carry out an internal review of the response by writing to:
THE HONORABLE COMMISSIONER
commissioner@ntc.gov.ph
National Telecommunications Commission
BIR Road East Triangle, Diliman, Quezon City
Your review request should explain why you are dissatisfied with this response and should be made within 15 calendar days from the date when you received this letter. We will complete the review and tell you the result within 30 calendar days from the date when we receive your review request.
If you are not satisfied with the result of the review, you then have the right to appeal to the Office of the President under Administrative Order No. 22 (s. 2011).
To help us improve our services, we would also encourage you to copy the link below and open it to your URL or address locator for you to access and answer the Feedback Survey, for us to know how we assisted/served you.
https://forms.gle/X94UR3zqsJjMQvTPA
Thank you.
Respectfully yours,
DIVINA N. DAQUIOAG
FOI Officer
