National Telecommunications Commission

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  • REQUEST SUBMITTED

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    Date: 2021-01-31 17:41:59.608202

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    Date: 2021-02-01 15:09:29.938758

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Poor customer service and no internet for 2 weeks

Requested from NTC by J. Joaquin at 05:41 PM on Jan 31, 2021.
Purpose: To get my services back and to get proper assistance from customer service
Date of Coverage: 01/17/2021 - 01/31/2021
Tracking no: #NTC-978116522900

Joaquin 05:41 PM, Jan 31, 2021 

Hi, I would like to ask further assistance re my existing issue on my current internet provider. I've been having this issue since 01/17/2021 up until now. I called customer service almost everyday and I got the same promise that they will be restored my internet within 24to48 hours but it never happened. They've given me false information. Today I have talked to one of the Operations Manager and he promised that he will call me back at 5pm today but again he failed to call me back. The frustrating part of it was, they told me that they will do everything today but no promise were successful.


February 1, 2021

Dear Jaycee,

Greetings!

Thank you for your request dated Jan 31, 2021 under Executive Order No. 2 (s. 2016) on Freedom of Information in the Executive Branch.

Your request

You asked for assistance on how to file a complaint about Poor customer service and no internet for 2 weeks.

Response to your request

We were able to determine that this particular information is already available online and therefore cannot be counted as a valid FOI request. Please revisit this portal on the successful request and you will be guided on how to file your complaint or you may call our Consumer Welfare and Protection Division at Telephone NUmber 89267722. 
Your right to request a review

If you are unhappy with this response to your FOI request, you may ask us to carry out an internal review of the response by writing to:

GAMALIEL A. CORDOBA
Commissioner
commissioner@ntc.gov.ph
NTC Bldg., East Triangle, Diliman, Q.C.

Your review request should explain why you are dissatisfied with this response, and should be made within 15 calendar days from the date when you received this letter. We will complete the review and tell you the result within 30 calendar days from the date when we receive your review request.

If you are not satisfied with the result of the review, you then have the right to appeal to the Office of the President under Administrative Order No. 22 (s. 2011).

Thank you.

Respectfully,

Divina Daquioag
FOI Officer

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