National Telecommunications Commission

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  • REQUEST SUBMITTED

    You have submitted an FOI request

    Date: 2023-04-06 09:07:17.030801

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    Your request was denied

    Date: 2023-04-11 11:02:44.291126

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how can i complain? because GCash has been wanting me to provide my personal information and picture

Requested from NTC by R. Bongabong at 09:07 AM on Apr 06, 2023.
Purpose: For my safety and protection
Date of Coverage: 04/06/2023 - 04/06/2023
Tracking no: #NTC-985600779074

Bongabong 09:07 AM, Apr 06, 2023 

how can i complain? because GCash has been wanting me to provide my personal information and pictures and my ID card many several times


April 11, 2023

Dear Ray John,

Greetings!

Thank you for your request dated Apr 06, 2023 under Executive Order No. 2 (s. 2016) on Freedom of Information in the Executive Branch.

Your request

You asked for how can i complain? because GCash has been wanting me to provide my personal information and picture.

Response to your request

While our aim is to provide information whenever possible, in this instance this Office can't provide any information regarding your complaint. However, we suggest that you visit personally the concerned service center and request for the list of requirements regarding your concerns.

Your right to request a review

If you are unhappy with this response to your FOI request, you may ask us to carry out an internal review of the response by writing to:

ATTY. ELLA BLANCA B. LOPEZ
Commissioner
NTC Bldg., East Triangle, Diliman, Quezon City

 Your review request should explain why you are dissatisfied with this response, and should be made within 15 calendar days from the date when you received this letter. We will complete the review and tell you the result within 30 calendar days from the date when we receive your review request.

If you are not satisfied with the result of the review, you then have the right to appeal to the Office of the President under Administrative Order No. 22 (s. 2011).

Thank you.

Respectfully yours,

Divina Daquioag
FOI Officer

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