National Telecommunications Commission

Browse over 10134 requests from this government agency

Go Back

  • REQUEST SUBMITTED

    You have submitted an FOI request

    Date: 2022-08-31 11:34:36.539919

  • PROCESSING REQUEST

    Your request is already in review

  • REQUEST DENIED

    Your request was denied

    Date: 2022-08-31 15:23:35.257990

  • 4

    RATE YOUR REQUEST

    How was your request?

GCASH Double Payment_And they Are Ignoring It

Requested from NTC by L. Banuelos at 11:34 AM on Aug 31, 2022.
Purpose: COMPLAINTS AGAINST GCASH FOR DOUBLE CHARGING
Date of Coverage: 08/29/2022 - 08/31/2022
Tracking no: #NTC-024660706302

Banuelos 11:34 AM, Aug 31, 2022 

I am writing to you to complain about the transaction that was erroneously debited to my account twice> 
 
1.	I paid 1773.84 to Prulife UK for my policy using GCredit. 
Reference No. 683808709 
Transaction at 4:01 PM 
It was successful. Please see attached screenshot
 
2.	The next day, I am surprised to receive a notice from Gcash that I successfully paid 
Php 1763.84 to Prulife UK again for the same policy. I did not initiate this time and only received a text message. 
Reference No. 684295014
Transaction time : 8:25 AM 
 
I raised this concern on the Gcash App under help with ticket No. 5026


August 31, 2022

Dear Lina Banuelos,

Greetings!

Thank you for your request dated Aug 31, 2022 11:34:36 AM under Executive Order No. 2 (s. 2016) on Freedom of Information in the Executive Branch.

Your request

You asked for GCASH Double Payment_And they Are Ignoring It.

Response to your request

Please be reminded that GCash is not an NTC regulated service rather a Bangko Sentral ng Pilipinas (BSP) regulated mobile money service that lets consumer/s buy load, purchase items, send and receive money, pay bills, and more using Globe, TM, or any other network.

For faster assistance, you may email directly GCash Customer Care at support@gcash.com or call GCash 24x7 Hotline at 2882 from your Globe or TM mobile phone, or 02-2139999 using a landline.

You may also visit help.gcash.com.

Your right to request a review

If you are unhappy with this response to your FOI request, you may ask us to carry out an internal review of the response by writing to:

GAMALIEL A. CORDOBA
Commissioner
commissioner@ntc.gov.ph
National Telecommunications Commission
BIR Road East Triangle Diliman Quezon City

Your review request should explain why you are dissatisfied with this response, and should be made within 15 calendar days from the date when you received this letter. We will complete the review and tell you the result within 30 calendar days from the date when we receive your review request.

If you are not satisfied with the result of the review, you then have the right to appeal to the Office of the President under Administrative Order No. 22 (s. 2011).

Lastly, we would like to invite you to click the link below and answer a few questions on the Feedback Survey Form” to let us know how we served or assisted you in your eFOI request.

https://forms.gle/X94UR3zqsJjMQvTPA

Thank you.

Respectfully yours,

Divina Daquioag
FOI Receiving Officer

Is this request offensive?

Requests for personal information and vexatious requests are not considered valid requests for Official Information.

If you believe this request is not suitable, you can report it for attention by the site administrators.