National Telecommunications Commission

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    Date: 2022-07-13 15:53:43.029362

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    Date: 2022-07-14 09:34:22.893317

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Reactivation of Phone IMEI

Requested from NTC by C. Ramos at 03:53 PM on Jul 13, 2022.
Purpose: Research & Personal
Date of Coverage: 06/01/2022 - 07/13/2022
Tracking no: #NTC-032983590401

Ramos 03:53 PM, Jul 13, 2022 

Is reactivation of blocked IMEI possible if owner is able to recover stolen phone? If yes, would like to request for process/requirements and typical timeline for processing. Thank you.

Ramos 10:30 PM, Jul 13, 2022 

As follow-up, should the thief choose to cannibalize the phone unit & sell the parts separately, would blocking IMEI also prevent use of the parts? Or IMEI blocking only works for the assembled/full phone unit?


July 14, 2022

Dear Ms Carmen Grace Ramos,

Greetings!

Thank you for your request dated Jul 13, 2022 03:53:43 PM under Executive Order No. 2 (s. 2016) on Freedom of Information in the Executive Branch.

Your request

You asked for Reactivation of Phone IMEI.

Response to your request

This office determined that your request is a frontline service transaction and not considered an FOI request. However, to extend our services, You may file your request/complaint at Consumer Welfare and Protection Division (CWPD) at National Telecommunications Commission, BIR Road East Triangle, Diliman Quezon City. Due to the challenges that we are facing now, we advise you to call first the office at 8-9213251 & 8-9267722. It is available from Monday-Friday 8:00 AM-5:00 PM or email at consumer@ntc.gov.ph. Or you may visit the website of the NTC offices at www.ntc.gov.ph. You may navigate the addresses of the offices closer to your location for you to be guided accordingly.

By calling the above numbers, the frontline services staff will give you further instructions and all the requirements for them to easily facilitate your request/complaint.

Your right to request a review:

If you are unhappy with this response to your FOI request, you may ask us to carry out an internal review of the response by writing to:

GAMALIEL A. CORDOBA
Commissioner
commissioner@ntc.gov.ph
National Telecommunications Commission
BIR Road East Triangle Diliman Quezon City

Your review request should explain why you are dissatisfied with this response and should be made within 15 calendar days from the date when you received this letter. We will complete the review and tell you the result within 30 calendar days from the date when we receive your review request.

If you are not satisfied with the result of the review, you then have the right to appeal to the Office of the President under Administrative Order No. 22 (s. 2011).

Thank you.

Respectfully yours,


DIVINA DAQUIOAG
FOI Officer

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