National Telecommunications Commission

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    Date: 2022-11-25 07:10:19.090957

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Filing Complain Against Gcash

Requested from NTC by J. Espartero at 07:10 AM on Nov 25, 2022.
Purpose: Complain to take my money back
Date of Coverage: 11/20/2022 - 11/25/2022
Tracking no: #NTC-040125621358

Espartero 07:10 AM, Nov 25, 2022 

Good day Sir/Ma'am,

I would like to report and file a complaint against Gcash for fraudulent activity. 

Dated November 20, 2022, I suppose to receive an amount of 2,500 pesos to my Gcash account that was sent from my father. I received a text/SMS notification as proof indicating that the amount was successfully sent to my Gcash account however upon checking the money wasn't reflected on my Gcash app. It doesn't show in the last transaction that I received the money, yet there is a text confirmation that the amount was successfully sent to me. Please help, I am jobless and I needed the money.


November 25, 2022

Dear Sir  Jayson,

Greetings!

Thank you for your request dated Nov 25, 2022 under Executive Order No. 2 (s. 2016) on Freedom of Information in the Executive Branch.

Your request

You request for Filing Complain Against Gcash.

Response to your request

While our aim is to provide information whenever possible, in this instance please be reminded that G-Cash is not an NTC regulated service rather a Bangko Sentral ng Pilipinas (BSP) regulated mobile money service that lets consumer/s buy load, purchase items, send and receive money, pay bills, and more using Globe, TM, or any other network.

For faster assistance, you may email directly GCash Customer Care at support@gcash.com or call GCash 24x7 Hotline at 2882 from your Globe or TM mobile phone, or 02-2139999 using a landline.

You may also visit help.gcash.com.


For further assistance you may review the FAQ section of the eFOI site: https://www.foi.gov.ph/help.

Your right to request a review

If you are unhappy with this response to your FOI request, you may ask us to carry out an internal review of the response by writing to:

THE COMMISSIONER
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Your review request should explain why you are dissatisfied with this response, and should be made within 15 calendar days from the date when you received this letter. We will complete the review and tell you the result within 30 calendar days from the date when we receive your review request.

If you are not satisfied with the result of the review, you then have the right to appeal to the Office of the President under Administrative Order No. 22 (s. 2011).

Thank you.

Respectfully yours,

Divina Daquioag
FOI Officer

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