National Telecommunications Commission

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  • REQUEST SUBMITTED

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    Date: 2023-07-23 10:08:32.670415

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    Date: 2023-07-25 10:08:17.064370

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REMOVE GLOBE SUBSCRIPTION

Requested from NTC by J. Maramara at 10:08 AM on Jul 23, 2023.
Purpose: DISCONNECTION OF GLOBE SERVICE
Date of Coverage: 04/05/2023 - 07/23/2023
Tracking no: #NTC-042891079406

Maramara 10:08 AM, Jul 23, 2023 

Due to unfair billing without explanation, I would like to disconnect my globe connection and note that my active was in-active already but I still got billed.

Maramara 10:18 AM, Jul 23, 2023 

Here is my account number ma'am/sir 928231550

Daquioag 10:08 AM, Jul 25, 2023 

July 25, 2023

Dear Ms. Maramara,

Greetings!

Thank you for your request dated Jul 23, 2023 10:08:32 AM under Executive Order No. 2 (s. 2016) on Freedom of Information in the Executive Branch.

July 25, 2023

Dear Mr. Domingo,

Greetings!

Thank you for your request dated Jul 21, 2023 10:58:33 PM under Executive Order No. 2 (s. 2016) on Freedom of Information in the Executive Branch.

Your Request

You asked for Follow-Up of #NTC-061830779658.

Response to Request

In response to your request to follow up regarding the mentioned case of NTC versus GLOBE, may w respectfully inform you that this is not the proper venue for you to lodged that concern. We are not aware of what is the nature and particular Operating Unit  issued you that case. 

We then suggest that you visit personally the office below for you to lodge personally your concern or your authorized representative:

Consumer Welfare and Protection Division
NTC Ground Floor, NTC Bldg., East Triangle, Diliman, Q.C.
Telephone NUmber 8920-4464: 8926-7722

Your right to request a review

If you are unhappy with this response to your FOI request, you may ask us to carry out an internal review of the response by writing to:

THE COMMISSIONER
commissioner@ntc. gov.ph

Your review request should explain why you are dissatisfied with this response, and should be made within 15 calendar days from the date when you received this letter. We will complete the review and tell you the result within 30 calendar days from the date when we receive your review request.

If you are not satisfied with the result of the review, you then have the right to appeal to the Office of the President under Administrative Order No. 22 (s. 2011).

Thank you.

Respectfully,

Divina Daquioag
FOI Receiving Officer

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