National Telecommunications Commission

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    Date: 2018-12-27 02:13:57.910019

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    Date: 2019-01-03 09:48:04.545799

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Lost/Stolen cellphone - iphone6

Requested from NTC by R. Omana at 02:13 AM on Dec 27, 2018.
Purpose: to block the phone with IMEI# 358843051671767 reported to globe telecome with Ref# 117037257
Date of Coverage: 06/01/2018 - 11/30/2018
Tracking no: #NTC-089108571290

Omana 02:13 AM, Dec 27, 2018 

Justine Lloyd Letran was a friend who uses my name to avail a product from Globe telecom, he uses my name to get a free phone under a plan of 2 years lock in period, he was paying promptly for the last few months until June2018, to my surprise  a Globe agent from collection called me and informed that there is a balance worth 7300 Php already last week of Oct2018.. I understand that globe is not responsible on this but 1st  i hope they would give me an ample time to pay shouldering such amount and also to make sure that the phone is block and can no longer be of use!


January 3, 2019

Dear Raphael,

Greetings!

Thank you for your request dated Dec 27, 2018 under Executive Order No. 2 (s. 2016) on Freedom of Information in the Executive Branch.

Your request:

You asked for Lost/Stolen cellphone - iphone6.

Response to your request:

While our aim is to provide information whenever possible, in this instance the FOI portal does not have information you have requested. However, you may wish to visit/contact our Consumer Welfare and Protection Division (CWPD) for the Blocking of Lost/Stolen Mobile Phone/Unit and for the complaint provided by the Telecommunications entities. Service is available from Monday-Friday 8:00AM - 5:00 PM. Or you may send your formal written complaint to the CWPD thru: consumer@ntc.gov.ph or call at 9213251 & 9267722.

For further assistance you may review the FAQ section of the eFOI site: https://efoi-ph.appspot.com/help.

Your right to request a review

If you are unhappy with this response to your FOI request, you may ask us to carry out an internal review of the response by writing to:

Gamaliel A. Cordoba
National Telecommunications Commission
BIR Road East Triangle Diliman Quezon City

Your review request should explain why you are dissatisfied with this response, and should be made within 15 calendar days from the date when you received this letter. We will complete the review and tell you the result within 30 calendar days from the date when we receive your review request.

If you are not satisfied with the result of the review, you then have the right to appeal to the Office of the President under Administrative Order No. 22 (s. 2011).

Thank you.

Respectfully,
Divina Daquioag
FOI Officer

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