National Telecommunications Commission

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    Date: 2023-06-03 22:42:27.017652

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    Date: 2023-06-05 15:50:07.418545

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Stolen Phone

Requested from NTC by J. Delos Santos at 10:42 PM on Jun 03, 2023.
Purpose: I want to know if I am able to retrieve it to the possible suspect and can sue him if proven guilty?
Date of Coverage: 05/23/2023 - 06/03/2023
Tracking no: #NTC-100071122606

Delos Santos 10:42 PM, Jun 03, 2023 

Hi I would like to request assistance regarding my stolen phone.

My phone was stolen last May 23, 2023 while I am at MRT Ayala Station-North Bound. I emailed the incident to NTC last May 24, requesting to block it since I was able to locate it in Robinsons Novaliches around 2:58 PM.

While NTC haven't responded to my email. My phone was located last June 1 on Robinsons Novaliches again around 2:30 PM. I believe my phone was bought by someone because today, June 3, someone miscalled and when I tried calling the number she then blocked me. Can I sue the person?

Thank you!

Daquioag 03:50 PM, Jun 05, 2023 

June 5, 2023

Dear Mr. Delos Santos,

Greetings!

Thank you for your request dated Jun 03, 2023 10:42:27 PM under Executive Order No. 2 (s. 2016) on Freedom of Information in the Executive Branch.

Response to Request

I suggest you visit the nearest NTC Office for you to report personally your lost cellphone.However,  If you prefer to email it to this address consumer@ntc.gov.ph,  please ensure that you attached the complete requirements specially the affidavit of loss with undertaking which can be downloadable at www.ntc.gov.ph, your valid gov't. ID with your signature therein, and the photocopy of the IMEI/Serial Number of the lost cellphone. Otherwise if one of those requirements is missing, they could not process your request.

Your right to request a review

If you are unhappy with this response to your FOI request, you may ask us to carry out an internal review of the response by writing to:

THE COMMISSIONER
NTC Bldg., East Triangle, Diliman, Quezon City

Your review request should explain why you are dissatisfied with this response, and should be made within 15 calendar days from the date when you received this letter. We will complete the review and tell you the result within 30 calendar days from the date when we receive your review request.

If you are not satisfied with the result of the review, you then have the right to appeal to the Office of the President under Administrative Order No. 22 (s. 2011).

Thank you.

Respectfully yours,

Divina Daquioag
FOI Receiving Officer

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