National Telecommunications Commission

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  • REQUEST SUBMITTED

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    Date: 2022-11-04 11:55:54.899712

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    Date: 2022-11-08 09:28:10.392084

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REFUND FOR MY PAYMENT TODAY DUE TO DOUBLE TRANSACTION

Requested from NTC by G. GAMAL at 11:55 AM on Nov 04, 2022.
Purpose: REFUND for NATIONAL POLICE CLEARANCE payment
Date of Coverage: 11/04/2022 - 11/04/2022
Tracking no: #NTC-119533496435

GAMAL 11:55 AM, Nov 04, 2022 

Hi! I would like to request a refund from my Gcash. I thought I can make an appointment on November 17,2022. Unfortunately, I was told by my HR to go directly to the police station so I can get an immediate national police clearance. This is my Reference number 839799128 amounting of 180. 00 today November 4,2022 exactly 9:32 AM . I hope my request will be approve. Thankyou


November 8, 2022

Dear Ms. Gejie GAMAL,

Greetings!

Thank you for your request dated Nov 04, 2022 11:55:54 AM under Executive Order No. 2 (s. 2016) on Freedom of Information in the Executive Branch.

Your request

You request for REFUND FOR MY PAYMENT TODAY DUE TO DOUBLE TRANSACTION.

Response to your request

While our aim is to provide information whenever possible, in this instance please be reminded that G-Cash is not an NTC regulated service rather a Bangko Sentral ng Pilipinas (BSP) regulated mobile money service that lets consumer/s buy load, purchase items, send and receive money, pay bills, and more using Globe, TM, or any other network.

For faster assistance, you may email directly GCash Customer Care at support@gcash.com or call GCash 24x7 Hotline at 2882 from your Globe or TM mobile phone, or 02-2139999 using a landline.

You may also visit help.gcash.com.


For further assistance you may review the FAQ section of the eFOI site: https://www.foi.gov.ph/help.

Your right to request a review

If you are unhappy with this response to your FOI request, you may ask us to carry out an internal review of the response by writing to:

THE COMMISSIONER
NTC Bldg., East Triangle, Diliman, Quezon City

Your review request should explain why you are dissatisfied with this response, and should be made within 15 calendar days from the date when you received this letter. We will complete the review and tell you the result within 30 calendar days from the date when we receive your review request.

If you are not satisfied with the result of the review, you then have the right to appeal to the Office of the President under Administrative Order No. 22 (s. 2011).

Thank you.

Respectfully yours,

Divina Daquioag
FOI Officer

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