National Telecommunications Commission

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    Date: 2022-03-19 07:56:35.649548

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    Date: 2022-03-22 14:07:13.551150

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Internet Installation | Arca South Taguig

Requested from NTC by J. Marcelo at 07:56 AM on Mar 19, 2022.
Purpose: Internet for work and school
Date of Coverage: 02/25/2022 - 03/19/2022
Tracking no: #NTC-160118511246

Marcelo 07:56 AM, Mar 19, 2022 

Hi, I would like to ask for your assistance regarding the issue that we are having here at Arca South Taguig regarding internet installation. Ayala development barred other telcos from entering the property except from Globe because they own it. According to the installer of the internet this has been an ongoing issue since last year and because there is a scarcity of ports where they can connect the cables of the new tenants, they couldn’t do anything. He mentioned that this has been escalated many times to Globe but they are not doing something about it. We have also tried but to no avail.


March 22, 2022

Dear Sir:

Greetings!

Thank you for your request dated Mar 19, 2022 under Executive Order No. 2 (s. 2016) on Freedom of Information in the Executive Branch.

Your request

You asked this office for assistance for not allowing other Telco players to enter the territory of the Ayala Developer for  Internet Installation of the residents.

Response to your request

While our aim is to provide information whenever possible, in this instance this Office does not have any authority to execute any assistance regarding your issues. However, may I suggest that you refer that problem to the Barangay Officials in your area for the appropriate resolution of your concerns.

Your right to request a review

If you are unhappy with this response to your FOI request, you may ask us to carry out an internal review of the response by writing to:

GAMALIEL A. CORDOBA
Commissioner
commissioner@ntc.gov.ph
NTC Bldg., East Triangle, Diliman, Quezon City

Your review request should explain why you are dissatisfied with this response and should be made within 15 calendar days from the date when you received this letter. We will complete the review and tell you the result within 30 calendar days from the date when we receive your review request.

If you are not satisfied with the result of the review, you then have the right to appeal to the Office of the President under Administrative Order No. 22 (s. 2011).

Thank you.

Respectfully yours,

Divina Daquioag
FOI Officer

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