National Telecommunications Commission

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    Date: 2023-12-22 01:10:22.977815

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    Date: 2023-12-22 14:57:19.648482

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Urgent: Assistance Needed for GCash Transfer Reversal _ info required

Requested from NTC by F. Catipay at 01:10 AM on Dec 22, 2023.
Purpose: Get Information of the Person who recieved the number for proper complaint to be raised
Date of Coverage: 12/22/2023 - 12/22/2023
Tracking no: #NTC-171499348815

Catipay 01:10 AM, Dec 22, 2023 

Dear NatCom Team,

I hope this message finds you well. My name is Fabreciano Jr Catipay, and I recently made an error in a GCash transfer to the wrong number: 09958765868. Unfortunately, my attempts to contact the recipient have been unsuccessful.

I urgently seek your assistance in identifying the recipient and facilitating a reversal to my correct number, 09958665868. Your prompt intervention would be greatly appreciated in resolving this matter.

If there are specific procedures or documentation needed, please advise, and I will promptly comply. Thank you for your understanding and swift ac


December 22, 2023

Dear Citizen,

Greetings!

Thank you for your request dated Dec 22, 2023 01:10:22 AM under Executive Order No. 2 (s. 2016) on Freedom of Information in the Executive Branch.

Your request

You asked for Urgent: Assistance Needed for GCash Transfer Reversal _ info required.

While our aim is to provide information whenever feasible, but with your concern, please be reminded that G-Cash is not an NTC regulated service rather a Bangko Sentral ng Pilipinas (BSP) regulated mobile money service that lets consumer/s buy load, purchase items, send and receive money, pay bills, and more using Globe, TM, or any other network.

For faster assistance, you may email directly GCash Customer Care at support@gcash.com or call GCash 24x7 Hotline at 2882 from your Globe or TM mobile phone, or 02-2139999 using a landline.

However, we  also suggest that you visit personally the Gcash center or you may also visit help.gcash.com.


Your right to request a review

If you are unhappy with this response to your FOI request, you may ask us to carry out an internal review of the response by writing to:

THE HON. COMMISSIONER
NTC BIR Road, East Triangle, Diliman, Q.C.

Your review request should explain why you are dissatisfied with this response, and should be made within 15 calendar days from the date when you received this letter. We will complete the review and tell you the result within 30 calendar days from the date when we receive your review request.

If you are not satisfied with the result of the review, you then have the right to appeal to the Office of the President under Administrative Order No. 22 (s. 2011).

Thank you.

Respectfully,

Divina Daquioag
FOI Officer

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