National Telecommunications Commission

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    Date: 2023-07-03 15:31:18.137543

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    Date: 2023-07-03 16:59:04.989921

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Complaint againts PLDT

Requested from NTC by M. Villarde at 03:31 PM on Jul 03, 2023.
Purpose: Action from NTC
Date of Coverage: 06/07/2023 - 07/03/2023
Tracking no: #NTC-208496071839

Villarde 03:31 PM, Jul 03, 2023 

Hi! I would like to request for any feedback from NTC regarding on the complaint againts PLDT.

We haven't heard from NTC regarding on this matter.

Made a follow up multiple times, and yet no response from them.


July 3, 2023

Dear Ms. Villaverde,

Greetings!

Thank you for your request dated Jul 03, 2023 under Executive Order No. 2 (s. 2016) on Freedom of Information in the Executive Branch.

Your request

You asked for the result of the complaint against PLDT.

Response to your request

While our aim is to provide information whenever possible, in this instance this Office would suggest that you visit the office at this address for you to file your complaint:

CONSUMER WELFARE AND PROTECTION DIVISION
NTC Bldg., East Triangle, Diliman, Quezon City
or you may also call their contact numbers: 89204464; 89267722 and ask for the requirements on how to file a complaint.

Your right to request a review

If you are unhappy with this response to your FOI request, you may ask us to carry out an internal review of the response by writing to :

ATTY. ELLA BLANCA B. LOPEZ
Commissioner
NTC Bldg., East Triangle, Diliman, Quezon City

Your review request should explain why you are dissatisfied with this response, and should be made within 15 calendar days from the date when you received this letter. We will complete the review and tell you the result within 30 calendar days from the date when we receive your review request.

If you are not satisfied with the result of the review, you then have the right to appeal to the Office of the President under Administrative Order No. 22 (s. 2011).

Thank you.

Respectfully yours,

Divina Daquioag
FOI Officer

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