National Telecommunications Commission

July 4, 2022

Dear Mr. Villarba,

Greetings!

Thank you for your request dated Jul 03, 2022 12:31:27 PM under Executive Order No. 2 (s. 2016) on Freedom of Information in the Executive Branch.

Your request

You asked this office to assist you to file Complaint Against Converge ICT Solutions, Inc..

Response to your request

This office determined that your request is a frontline service transaction and not considered as FOI request. However, to extend our services, please be informed of the following instructions:

For the lost/stolen cellphone unit, may we suggest that you file a request for the blocking of the stolen/lost cellphone unit. If it is also a complaint regarding telecommunications, radio/TV broadcast, cable services  and after fifteen(15) workings days that there is no action taken by the concerned companies to your complaint, you may file your request/complaint to the following contact details:

You may file your request/complaint at Consumer Welfare and Protection Division (CWPD) at National Telecommunications Commission, BIR Road East Triangle, Diliman Quezon City. Due to the challenges that we are facing now, we advise you to call first the office at 8-9213251 & 8-9267722. It is available from Monday-Friday 8:00 AM-5:00 PM or email at consumer@ntc.gov.ph. Or you may visit the website of the NTC offices nearest you and you may be guided accordingly.

By calling the above numbers, the frontline services staff will give you further instructions and all the requirements for them to easily facilitate your request/complaint.

For lost/stolen cellphone unit/s, the following are the requirements:

1. Duly accomplished and notarized AFFIDAVIT OF
OWNERSHIP AND LOSS WITH UNDERTAKING [Form No. NTC
1-24]
Note: The Affidavit of Loss must indicate the IMEI of the
mobile phone and/or the SIM to be blocked.

2. Proof of Ownership, ANY of the following:
    2.1 Copy of Official Receipt of the mobile phone
    2.2 Box of the mobile phone with International Mobile Equipment 
           Identity (IMEI)
    
3. Copy of valid Identification
    3.1 Any government-issued ID or Passport
    3.2 For students, school ID
    3.3 For cases when ID is not available, Birth Certificate OR NBI 
          Clearance

Supporting Documents for Representative(s)
1. Authorization letter duly signed by the applicant and valid ID of the authorized representative.

Your right to request a review:

If you are unhappy with this response to your FOI request, you may ask us to carry out an internal review of the response by writing to:

ATTY. GAMALIEL A. CORDOBA
Commissioner
commissioner@ntc.gov.ph
National Telecommunications Commission
BIR Road East Triangle Diliman Quezon City

Your review request should explain why you are dissatisfied with this response and should be made within 15 calendar days from the date when you received this letter. We will complete the review and tell you the result within 30 calendar days from the date when we receive your review request.

If you are not satisfied with the result of the review, you then have the right to appeal to the Office of the President under Administrative Order No. 22 (s. 2011).

Thank you.

Respectfully yours,


EDGARDO V. CABARIOS
ASSEC-DICT
NTC Designate FOI Decision Maker