National Telecommunications Commission

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    Date: 2022-05-25 09:30:28.545566

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    Date: 2022-05-26 22:54:51.258151

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[Complaint - New Globe SME Broadband - Poor Services]

Requested from NTC by J. Sadjail at 09:30 AM on May 25, 2022.
Purpose: Complaint, service needs immediate attention
Date of Coverage: 05/22/2022 - 05/24/2022
Tracking no: #NTC-244049671371

Sadjail 09:30 AM, May 25, 2022 

I have an urgent problem relating to having my new modem set to full bridge... 

Getting support took more than 12 hours to get a hold of a live person, and this is only via email.

I already agreed to pay any fees to complete my request but it has been 12 hours and still nothing...

Overall, I was not able to work since Monday due to this issue.


May 26, 2022

Dear Mr. Sadjail,

Greetings!

Thank you for your request dated May 25, 2022 under Executive Order No. 2 (s. 2016) on Freedom of Information in the Executive Branch.

Your request

You are filing a  complaint against  Globe for Poor Services].

Response to your request

While our aim is to provide information whenever possible, in this instance this Office finds that you are filing a complaint against globe poor services.  For that, you may forward your complaint to consumer@ntc.gov.ph and ensure that your statement should be clearly explained.

Your right to request a review

If you are unhappy with this response to your FOI request, you may ask us to carry out an internal review of the response by writing to :

ATTY. GAMALIEL A. CORDOBA
Commissioner
NTC Bldg., East Triangle, Diliman, Quezon City

Your review request should explain why you are dissatisfied with this response and should be made within 15 calendar days from the date when you received this letter. We will complete the review and tell you the result within 30 calendar days from the date when we receive your review request.

If you are not satisfied with the result of the review, you then have the right to appeal to the Office of the President under Administrative Order No. 22 (s. 2011).

Thank you.

Respectfully yours,

Divina Daquioag
FOI Officer

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