National Telecommunications Commission

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  • REQUEST SUBMITTED

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    Date: 2023-05-17 10:05:44.279828

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    Date: 2023-05-17 13:40:32.725386

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WRONG CASHED IN NUMBER FOR GCASH VIA 7/11 KIOSK MACHINE

Requested from NTC by M. Dianne at 10:05 AM on May 17, 2023.
Purpose: para mabawi ang funds/ money na cash in na ko sa wrong number
Date of Coverage: 05/16/2023 - 05/17/2023
Tracking no: #NTC-313910344508

Dianne 10:05 AM, May 17, 2023 

Hi NTC 

I would like to ask your kind assistance , gusto ko lang mabawi ang funds/ money na supposed to be e send ko kay 09560795521 but na send ko ky 09560795527 , ang problema ayaw ma contact ni 09560795527 at di ko ma trace ang name or address niya para paki usapan sana siya na e return hopefully matulongan mo ako since pangbili po namin ng gamot yun worth 8095 pesos


May 17, 2023

Dear Mae Dianne,

Greetings!

Thank you for your request dated May 17, 2023 10:05:44 AM under Executive Order No. 2 (s. 2016) on Freedom of Information in the Executive Branch.

Your request

You asked for WRONG CASHED IN NUMBER FOR GCASH VIA 7/11 KIOSK MACHINE.

Response to your request

While our aim is to provide information whenever possible, in this instance please be reminded that G-Cash is not an NTC regulated service rather a Bangko Sentral ng Pilipinas (BSP) regulated mobile money service that lets consumer/s buy load, purchase items, send and receive money, pay bills, and more using Globe, TM, or any other network.

For faster assistance, you may email directly GCash Customer Care at support@gcash.com or call GCash 24x7 Hotline at 2882 from your Globe or TM mobile phone, or 02-2139999 using a landline.

You may also visit help.gcash.com.


For further assistance you may review the FAQ section of the eFOI site: https://www.foi.gov.ph/help.

Your right to request a review

If you are unhappy with this response to your FOI request, you may ask us to carry out an internal review of the response by writing to:

ATTY. ELLA BLANCA B. LOPEZ
Commissioner
commissioner@ntc. gov.ph
NTC Bldg., East Triangle, Diliman, Quezon City

Your review request should explain why you are dissatisfied with this response, and should be made within 15 calendar days from the date when you received this letter. We will complete the review and tell you the result within 30 calendar days from the date when we receive your review request.

If you are not satisfied with the result of the review, you then have the right to appeal to the Office of the President under Administrative Order No. 22 (s. 2011).

Thank you.

Respectfully yours,

Divina Daquioag
FOI Officer

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