National Telecommunications Commission

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    Date: 2023-03-28 14:45:08.404813

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    Date: 2023-03-28 15:31:46.168626

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Transferring the money left from my old Gcash account to my new gcash account

Requested from NTC by A. Del Rosario at 02:45 PM on Mar 28, 2023.
Purpose: expenses and deactivation of old gcash account
Date of Coverage: 02/28/2023 - 03/28/2023
Tracking no: #NTC-342556902335

Del Rosario 02:45 PM, Mar 28, 2023 

Good day sir/madam:

I would like to have immediate action regarding the money that was left from my old gcash account. My old gcash account wasn't opened for many years since i forgot my PIN code and all of the details. I want to deactivate it and transfer it to my new gcash account. I already raised it to GCash customer service but they have no action woth regards my concern. Hoping for immediate action. 

Thanks.


March 28, 2023

Dear Anna,

Greetings!

Thank you for your request dated Mar 28, 2023 under Executive Order No. 2 (s. 2016) on Freedom of Information in the Executive Branch.

Your request

You asked for Transferring the money left from my old Gcash account to my new gcash account.

Response to your request

While our aim is to provide information whenever possible, in this instance please be reminded that G-Cash is not an NTC regulated service rather a Bangko Sentral ng Pilipinas (BSP) regulated mobile money service that lets consumer/s buy load, purchase items, send and receive money, pay bills, and more using Globe, TM, or any other network.

For faster assistance, you may email directly GCash Customer Care at support@gcash.com or call GCash 24x7 Hotline at 2882 from your Globe or TM mobile phone, or 02-2139999 using a landline.

You may also visit help.gcash.com.


For further assistance you may review the FAQ section of the eFOI site: https://www.foi.gov.ph/help.

Your right to request a review

If you are unhappy with this response to your FOI request, you may ask us to carry out an internal review of the response by writing to:

ATTY. ELLA BLANCA B. LOPEZ
Commissioner
commissioner@ntc. gov.ph
NTC Bldg., East Triangle, Diliman, Quezon City

Your review request should explain why you are dissatisfied with this response, and should be made within 15 calendar days from the date when you received this letter. We will complete the review and tell you the result within 30 calendar days from the date when we receive your review request.

If you are not satisfied with the result of the review, you then have the right to appeal to the Office of the President under Administrative Order No. 22 (s. 2011).

Thank you.

Respectfully yours,

Divina Daquioag
FOI Officer

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