National Telecommunications Commission

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    Date: 2023-06-07 22:53:08.546978

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    Date: 2023-06-08 15:15:46.087821

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Churn Rate in Telecommunications Industry

Requested from NTC by M. Tuiza at 10:53 PM on Jun 07, 2023.
Purpose: Research and analysis
Date of Coverage: 01/01/2022 - 12/31/2022
Tracking no: #NTC-362766176186

Tuiza 10:53 PM, Jun 07, 2023 

Hi! I would like to request for information regarding:
- Reasons why they chose their current provider (ex. network quality, pricing)
- Reasons why they leave their current provider
- Churn rate per reason 
- Churn rate per telco provider


June 8, 2023

Dear Ms. Tuiza

Greetings!

Thank you for your request dated Jun 07, 2023 under Executive Order No. 2 (s. 2016) on Freedom of Information in the Executive Branch.

Your request

You asked for Churn Rate in Telecommunications Industry.

Response to your request

While our aim is to provide information whenever possible, in this instance this Office does not have  the information you have requested. 

Your right to request a review

If you are unhappy with this response to your FOI request, you may ask us to carry out an internal review of the response by writing to:

ATTY. ELLA BLANC B. LOPEZ
Commissioner
NTC Bldg., East Triangle, Diliman, Quezon City

Your review request should explain why you are dissatisfied with this response, and should be made within 15 calendar days from the date when you received this letter. We will complete the review and tell you the result within 30 calendar days from the date when we receive your review request.

If you are not satisfied with the result of the review, you then have the right to appeal to the Office of the President under Administrative Order No. 22 (s. 2011).

Thank you.

Respectfully yours,

Divina Daquioag
FOI Officer

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