Requested from NTC by D. Brillantes at 03:37 AM on
Mar 23, 2019.
Purpose: Research and Analysis
Date of Coverage: 01/01/2015 - 03/23/2019
Tracking no: #NTC-363041016774
Brillantes 03:37 AM, Mar 23, 2019
Hello! I would like to request information on:
1. Data on customer churn of various telecommunication companies in the Philippines
Thank you!
Daquioag 09:10 AM, Mar 26, 2019
March 26, 2019
Dear David Angelo,
Thank you for your request dated Mar 23, 2019 under Executive Order No. 2 (s. 2016) on Freedom of Information in the Executive Branch, for Telecommunications Customer Churn Data.
We received your request on Mar 23, 2019 and will respond on or before Apr 13, 2019 03:37:30 AM, in accordance with the Executive Order's implementing rules and regulations.
Should you have any questions regarding your request, kindly contact me using the reply function on the eFOI portal at https://www.foi.gov.ph/requests/aglzfmVmb2ktcGhyHQsSB0NvbnRlbnQiEE5UQy0zNjMwNDEwMTY3NzQM, for request with ticket number #NTC-363041016774.
Thank you.
Respectfully,
Divina Daquioag
FOI Officer
CABARIOS 09:18 AM, Mar 26, 2019
March 26, 2019
Dear David Angelo Brillantes,
I refer to my letter of Mar 23, 2019 03:37:30 AM about your request under Executive Order No. 2 (s. 2016) on Freedom of Information in the Executive Branch, for Telecommunications Customer Churn Data.
In order for us to work further on your request, we need more information from you regarding your query. In particular, it would be helpful to send us the outline of the specific information you need and the purpose of your study. You may use the reply function on the eFOI portal at: https://www.foi.gov.ph/requests/aglzfmVmb2ktcGhyHQsSB0NvbnRlbnQiEE5UQy0zNjMwNDEwMTY3NzQM, for request with ticket number #NTC-363041016774, to respond.
During the period of us awaiting your reply, your request will be put on hold. If we do not receive a reply on or before Jun 18, 2019 01:11:06 AM, your request will be closed.
We hope to hear from you at the soonest possible time.
Thank you.
Respectfully,
Deputy Commissioner Edgardo Cabarios
FOI Decision Maker
Brillantes 09:24 AM, Mar 26, 2019
Hello! Some of the information I would like to consider are:
1. Customers who left within the last month – Churn
2. Services that each customer has signed up for – phone, multiple lines, internet, online security, online backup, device protection, tech support, and streaming TV and movies
3. Customer account information – how long they’ve been a customer, contract, payment method, paperless billing, monthly charges, and total charges
4. Demographic info about customers – gender, age range, and if they have partners and dependents
If possible, we would like to get customer churn data on only the biggest telco companies such as Globe.
Our goal would be to use this data in our research paper in partial fulfillment of our requirements in our Statistics subject. For a specific example, we might study the relationship of churn and certain demigraphic factors, etc.
This would be of great help to us. Thank you!
Brillantes 12:32 AM, Mar 31, 2019
Hello! Some of the information I would like to consider are:
1. Customers who left within the last month – Churn
2. Services that each customer has signed up for – phone, multiple lines, internet, online security, online backup, device protection, tech support, and streaming TV and movies
3. Customer account information – how long they’ve been a customer, contract, payment method, paperless billing, monthly charges, and total charges
4. Demographic info about customers – gender, age range, and if they have partners and dependents
If possible, we would like to get customer churn data on only the biggest telco companies such as Globe.
Our goal would be to use this data in our research paper in partial fulfillment of our requirements in our Statistics subject. For a specific example, we might study the relationship of churn and certain demigraphic factors, etc.
This would be of great help to us. Thank you!
<SIR:
Greetings from the FOI of the National Telecommunications Commission!
May we respectfully inform you that the information you requested contains sensitive personal information protected by the Data Privacy Act of 2012.
If you have any other request in relation to our mandates that is not against Data Privacy Act please make a request in our FOI PHILS. portal.
Thank you very much.
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