National Telecommunications Commission

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    Date: 2023-10-26 23:42:19.478809

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    Date: 2023-10-27 16:28:27.717807

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Smart Enterprise Mobile Number Portability Request escalation

Requested from NTC by J. Real at 11:42 PM on Oct 26, 2023.
Purpose: Work
Date of Coverage: 10/09/2023 - 10/20/2023
Tracking no: #NTC-372061921377

Real 11:42 PM, Oct 26, 2023 

Hi, I would like to seek your help about my situation with Smart Enterprise. I requested for an account application and mobile number portability request to port in my Globe prepaid number to them but instead they gave me a new number.

I have sent an email to the following email addresses below with email title "Smart corporate plan escalation request" to further explain the cause of this issue.

consumer@ntc.gov.ph
regulation@ntc.gov.ph
commissioner@ntc.gov.ph
ntcncr@ntc.gov.ph
legal@ntc.gov.ph

Daquioag 04:28 PM, Oct 27, 2023 

October 27, 2023

Dear Citizen,

Greetings!

Thank you for your request dated Oct 26, 2023 11:42:19 PM under Executive Order No. 2 (s. 2016) on Freedom of Information in the Executive Branch.

Your Request

You asked for Smart Enterprise Mobile Number Portability Request escalation.

Response to Request

In reference to your request, may we advise you to visit the office for you to file appropriate complaint. We received numerous complaints daily and maybe your email is on the queue. You report it personally to the address below:

CONSUMER WELFARE AND PROTECTION DIVISION
National Telecommunications Commission
East Triangle Diliman, Quezon City
8920-4464; 8926-7722; 8921-3251or call the hotline 1682

Your right to request a review

If you are unhappy with this response to your FOI request, you may ask us to carry out an internal review of the response by writing to:

THE HON.COMMISSIONER
NTC Bldg., East Triangle, Diliman, Quezon City

Your review request should explain why you are dissatisfied with this response, and should be made within 15 calendar days from the date when you received this letter. We will complete the review and tell you the result within 30 calendar days from the date when we receive your review request.

If you are not satisfied with the result of the review, you then have the right to appeal to the Office of the President under Administrative Order No. 22 (s. 2011).

Thank you.

Respectfully,

Divina Daquioag
FOI Receiving Officer

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