National Telecommunications Commission

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    Date: 2023-07-04 18:56:52.893958

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    Date: 2023-07-10 14:10:12.874627

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GCASH SEND MONEY FAILED

Requested from NTC by A. GARCIA at 06:56 PM on Jul 04, 2023.
Purpose: PALPAK NA SISTEMA AT WALA SILANG PAKIALAM SA REKLAMO
Date of Coverage: 07/04/2023 - 07/04/2023
Tracking no: #NTC-377614045910

GARCIA 06:56 PM, Jul 04, 2023 

Pa Complain naman sa GCASH PO. Nagsend po ako ng 5000. Itinawag ko na sa CS nila kaso paulit ulit sila na sinasabi follow up sa AUDIT TEAM. Hanggang ngayon PO WALA PA DIN.


July 10, 2023

Dear Mr. Garcia,

Greetings!

Thank you for your request dated Jul 04, 2023 under Executive Order No. 2 (s. 2016) on Freedom of Information in the Executive Branch.

Your request

You asked for assistance regarding the GCASH transaction.

Response to your request

While our aim is to provide information whenever possible, in this instance this Office would like to inform you that this is not our mandate. However, you may wish to visit personally the concerned provider and do not just rely on calling them.

For further assistance you may review the FAQ section of the eFOI site: https://www.foi.gov.ph/help.

Your right to request a review

If you are unhappy with this response to your FOI request, you may ask us to carry out an internal review of the response by writing to:

THE COMMISSIONER
commissioner@ntc.gov.ph

Your review request should explain why you are dissatisfied with this response, and should be made within 15 calendar days from the date when you received this letter. We will complete the review and tell you the result within 30 calendar days from the date when we receive your review request.

If you are not satisfied with the result of the review, you then have the right to appeal to the Office of the President under Administrative Order No. 22 (s. 2011).

Thank you.

Respectfully yours,

Divina Daquioag
FOI Officer

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