Bureau of Internal Revenue

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    Date: 2023-09-19 09:54:45.380374

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    Date: 2023-09-19 10:02:12.885158

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BIR Iligan Poor Service

Requested from BIR by R. Jadulco at 09:54 AM on Sep 19, 2023.
Purpose: Upgrade system and customer service
Date of Coverage: 09/19/2023 - 09/19/2023
Tracking no: #BIR-596604732671

Jadulco 09:54 AM, Sep 19, 2023 

The BIR Iligan office's customer service is notably sluggish, and they provide inconsistent guidance with each transaction. During our visit to obtain a TIN for my senior aunt, we observed that there was no dedicated lane for senior citizens. There's a clear need for system enhancement to ensure consistent advice and streamline processes, preventing clients from returning without successful results.


September 19, 2023

Dear Ms. Jadulco:

Greetings!

Thank you for your request dated Sep 19, 2023 under Executive Order No. 2 (s. 2016) on Freedom of Information in the Executive Branch.

Your request

You asked for BIR Iligan Poor Service.

Response to your request

We apologized for the inconvenience that you have experienced in our BIR Ilagan Branch. 

For proper monitoring of complaint and concern, kindly lodge/d your concern at hotline.8888@bir.gov.ph.

Thank you.

Respectfully,

FOI Officer
Public Information and Education Division

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